Mone' Brown
Forest Hill,MD
Overview
7
7
years of professional experience
Work History
Picker/Packer Associate
Adecco Staffing/ Sephora
Aberdeen, MD
04.2017 - 06.2018
- Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Reported any damaged products to supervisor immediately upon discovery.
- Stamped price tags on merchandise, referring to official price lists.
- Maintained cleanliness of work area, equipment and supplies used in picking process.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
- Selected products and items from shelves and pallets for customer orders.
- Cleaned and organized aisles, work stations, and floors to promote operational productivity.
- Operated warehouse machinery such as forklifts to move materials within the facility.
- Packaged items with appropriate materials to prevent damage during shipping.
- Provided assistance in other areas of the warehouse when needed including receiving and stocking duties.
Personal Care Aide/ Cargiver
Forest Hill Heights
Forest Hill, MD
03.2019 - 03.2020
- Improved patient outlook and daily living through compassionate care.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Provided companionship by engaging in conversation with the client about current events or topics of interest.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
- Observed changes in behavior or physical condition of clients and reported any significant changes promptly to supervisor and nursing staff members.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Ensured that all safety measures were followed within the home environment at all times.
- Provided emotional support to clients by listening to their concerns and providing comfort.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Built strong and trusting rapport with clients and loved ones.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Recorded client status progress and challenges in logbooks and reports.
Customer Team Leader
Home Depot
Bel Air, MD
03.2020 - 05.2022
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Understood and followed oral and written directions.
- Prevented key account losses by researching discrepancies and correcting problems.
- Prepared documentation, reports, and logs to identify and manage sales metrics and support process driven activities.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collected deposits or payments and arranged for billing.
- Created reports detailing overall performance of the customer service team and made recommendations for improvement based on data analysis.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conducted regular one-on-one meetings with team members to discuss performance goals and objectives.
- Analyzed customer feedback surveys to identify areas where additional training was necessary or processes could be improved upon.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Maintained up-to-date knowledge of industry trends and best practices related to customer service.
Patient Care Associate
Hart Heritage Estates
Forest Hill, MD
01.2023 - 12.2023
- Answered call lights promptly and responded appropriately to inquiries from both staff members and families of patients.
- Took vital signs accurately using automated devices whenever possible.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Provided emotional support to family members of patients facing difficult health challenges.
- Routinely checked and repositioned patients to prevent bedsores and guarantee patient safety.
- Collected specimens from patients for laboratory testing purposes following proper safety protocols.
- Observed changes in the physical condition of a patient and reported any issues immediately to the nurse supervisor.
- Treated patients, families, visitors, staff and others professionally, resulting in creation of several lasting relationships.
- Assessed patient needs and implemented activities and counseling to guide progress.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Turned and repositioned bedridden patients to prevent bedsores.
- Reminded patients to take prescribed medications or nutritional supplements.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
Education
GED -
Harford Community College
Bel Air, MDTimeline
Patient Care Associate
Hart Heritage Estates
01.2023 - 12.2023
Customer Team Leader
Home Depot
03.2020 - 05.2022
Personal Care Aide/ Cargiver
Forest Hill Heights
03.2019 - 03.2020
Picker/Packer Associate
Adecco Staffing/ Sephora
04.2017 - 06.2018
GED -
Harford Community College