Dynamic HR and operations professional with a proven track record at CarMax. Adept at enhancing employee relations and streamlining processes. Demonstrated excellence in utilizing SAP Concur, MS Office, and strategic problem-solving to achieve significant improvements in efficiency. Recognized for exceptional communication skills and expertise in managing sensitive information. Consistently fostered a culture of compliance and teamwork.
• Provided administrative support to the store management team, coordinating new associate orientations, maintaining job applicant files, and ensuring timely completion of HR paperwork (I-9s, dispute resolution agreements).
• Coordinated and executed various associate and management meetings, ensuring smooth operations and fostering positive communication.
• Assisted with Concur-related activities, processed incoming invoices, and handled travel and expense reimbursements.
• Managed multiple pay types and handled sensitive financial transactions, ensuring compliance with security and loss prevention protocols.
• Processed workers’ compensation and leave of absence paperwork, ensuring all records were up-to-date and in compliance with company • Provided administrative support to the store management team, coordinating new associate orientations, maintaining job applicant files, and ensuring timely completion of HR paperwork (I-9s, dispute resolution agreements).
• Coordinated and executed various associate and management meetings, ensuring smooth operations and fostering positive communication.
• Assisted with SAP Concur-related activities, processed incoming invoices, and handled travel and expense reimbursements.
• Managed multiple pay types and handled sensitive financial transactions, ensuring compliance with security and loss prevention protocols.
• Processed workers’ compensation and leave of absence paperwork, ensuring all records were up-to-date and in compliance with company policies.
• Mentored new associates and provided training on business office processes and procedure's and policies.
policies.
• Managed cash handling procedures, including receiving, counting, and preparing deposits, while maintaining strict adherence to security and compliance protocols.
• Assisted in the hiring process by attending job fairs and conducting interviews in collaboration with management.
• Processed DMV-related paperwork for vehicle sales, ensuring timely and accurate document submissions.
• Utilized word processing, spreadsheet, and database software to maintain accurate records and provide administrative support in a fast-paced environment.
• Coordinated and communicated with customers, internal teams, and external vendors to resolve inquiries and ensure customer satisfaction.
• Provided exceptional customer service and resolved issues related to parts sales, quotes, and purchases.
• Managed inventory control, performed audits, and assisted in inventory adjustments to ensure accurate stock levels.
• Led monthly inventory audits and assisted with EH&S (Environmental, Health & Safety) audits, ensuring compliance with store and regulatory standards.
• Supported logistics and warehousing operations by handling aircraft parts and materials, ensuring compliance with safety and operational standards.
• Demonstrated strong attention to detail in data accuracy, inventory management, and compliance with distribution protocols.
• Worked independently and as part of a team to meet performance goals and support Delta’s tech ops department.
HR Support & Administration: Employee relations, onboarding, benefits administration, compliance
Technology: SAP Concur, MS Office Suite (Word, Excel, Teams, PowerPoint), I-9 Equifax Compliance
Problem Solving: Strategic thinking, critical analysis, issue resolution
Communication: Written and verbal communication, customer service, collaboration across teams
Project Coordination: Event planning, meeting facilitation, cross-functional coordination
Time Management: Ability to manage multiple tasks in fast-paced environments
Confidentiality & Compliance: Handling sensitive HR and financial information with discretion
Certified Notary Public