Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Simmone Holloman

Malden

Summary

Obtain a position that allows me to apply my previous management and Union experience with my Flight Attendant experience in the Airline & Hospitality Industry, to better help staff understand company policy and procedure, with a focus on customer safety, satisfaction and retention.

Overview

4
4
years of professional experience

Work History

Flight Attendant

PSA Airlines
03.2024 - Current
  • Ensure safety of comfort of passengers and crew, knowledge and preparedness of safety evacuations and medical emergencies on aircraft, provide clear communication with crew and passengers of any pertinent information including safety procedures and announcements, conduct preflight demonstrations, providing exceptional customer service providing passengers with travel inquiries and food and beverage service, maintain order and cleanliness within the aircraft cabin, knowledge of several different types of aircraft and FAA regulations

Assistant Director of Housekeeping

The Colonnade Hotel Boston
04.2023 - 12.2023
  • Assist the Director of Housekeeping & Director of Rooms with turning rooms for guests, assign daily work schedules to Room Attendants, weekly scheduling, hiring & disciplinary action as needed, coordinating with Engineering to provide PM work done in guest rooms and Public areas, oversee a team of 30+ employees, dispatching work to team members as well as other departments, providing memorable stays for guests of all tier levels, working with outside vendors, (Laundry, 3rd party cleaning services), training new hires as needed, ensuring safety of team members, data entry, payroll
  • Implemented quality control measures to ensure consistent service levels across all aspects of the operation.
  • Managed staff scheduling to accommodate varying occupancy levels, optimizing labor costs and maintaining high service standards.
  • Coordinated deep cleaning projects for guest rooms and public spaces, maintaining an attractive environment for guests throughout their stay.
  • Liaised with vendors to negotiate contracts for supplies and services, ensuring the best value for the hotel.
  • Streamlined housekeeping operations for improved efficiency, leading to increased guest satisfaction scores.
  • Conducted regular inspections of guest rooms and public areas, identifying areas for improvement and directing corrective actions.
  • Evaluated employee performance and developed improvement plans.
  • Completed schedules, shift reports, and other business documentation.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.

Assistant Director of Housekeeping

Hyatt Centric Faneuil Hall Boston
04.2022 - 04.2023
  • Acted as DOH for 3 months as I joined the company while DOH took Paternity leave, standing in as Hotel Manager/MOD overseeing the Housekeeping Team and Front Office, assisting Lead Engineer with House Inventory to conduct Room PM, conducting Linen Inventory, department purchasing, ensured rooms were readily available for sale on busy days when extremely short staffed, conduct department meetings along with DOH and General Manager, serviced rooms as needed during short staffing periods, conducted payroll and implemented scheduling, created SOP’s for various department protocols, assisted the Sales Team with showrooms and room blocks, conducted coaching and counseling as needed, conducted room inspection for Room Attendant learning as well as company mandated inspections, trained new hires, assisted the Front Office Manager and Assistant General Manager in turning rooms over and/or communicating if necessary rooms may not be available for sale, assisted in tracking the P & L for the department, took part in various manager meetings, participated in Employee Engagement
  • Managed staff scheduling to accommodate varying occupancy levels, optimizing labor costs and maintaining high service standards.
  • Coordinated deep cleaning projects for guest rooms and public spaces, maintaining an attractive environment for guests throughout their stay.
  • Established clear lines of communication between housekeeping staff and other departments, fostering a collaborative work environment.
  • Liaised with vendors to negotiate contracts for supplies and services, ensuring the best value for the hotel.
  • Managed inventory control, ensuring the timely replenishment of supplies and minimizing waste.
  • Mentored and developed housekeeping staff, resulting in a more cohesive and effective team.
  • Communicated repair needs to maintenance staff.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Increased employee performance through effective supervision and training.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Refresh Housekeeping Supervisor

Aloft Boston Seaport District
08.2021 - 01.2022
  • Assist the Director of Services with overseeing the Refresh/Housekeeping staff, opening House by creating Room Boards for Room Attendants, walking property to assess and assign project work for Houseperson staff, executing selling of rooms to Room Attendants as necessary, inspect guest rooms and public areas to Marriott Standards, act as a liaison between Front Office, Food and Beverage, Engineering, Sales Department and General Manager, resolve guest issues as needed, coordinate training and department meetings, provide disciplinary action/coach and counseling as needed, payroll and job coding, purchasing orders and processing invoices for department supplies and equipment, work closely with outside laundry/linen company to make sure par levels stay in tact, knowledge of Union policies
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Completed schedules, shift reports, and other business documentation.
  • Increased employee performance through effective supervision and training.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
  • Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.

Education

Diploma - Psychology, Experimental Writing & Journalism

Needham High School
Needham, MA
06.2001

Skills

  • Exceptional Customer Service
  • Employee scheduling & staffing
  • Company disciplinary action
  • Coach & counseling
  • Communication skills
  • Multi-tasking
  • Data entry
  • Multi-line switchboard
  • Time management
  • Union experience
  • Workday
  • Radio communication
  • Supervisor of 125 staff members
  • Outlook
  • Strong work ethic
  • Attention to detail
  • First aid
  • Team collaboration
  • Reliability and punctuality
  • Hospitality service expertise
  • Verbal and written communication
  • Emergency procedures
  • Cultural awareness
  • Leadership qualities
  • Emergency situations management
  • FAA regulations
  • Schedule management
  • Training and coaching

Accomplishments

  • PSA Airlines Flight Attendant Training, 02/01/24, Certificate, Charlotte, NC
  • Intercontinental Hotel Boston - Employee of the Month Nomination, Recognition
  • BEST Hospitality Training - TIPS Certification, Certification
  • LOCAL 26 Union Member, Membership
  • FORBES Hospitality Standards Training within a FORBES Rated 5 Star Property, Training
  • Promotional Opportunities, Promoted to Management within 4 ½ months of frontline services within the same department, and 1 year in total with the same FORBES rated company, Promotion

Timeline

Flight Attendant

PSA Airlines
03.2024 - Current

Assistant Director of Housekeeping

The Colonnade Hotel Boston
04.2023 - 12.2023

Assistant Director of Housekeeping

Hyatt Centric Faneuil Hall Boston
04.2022 - 04.2023

Refresh Housekeeping Supervisor

Aloft Boston Seaport District
08.2021 - 01.2022

Diploma - Psychology, Experimental Writing & Journalism

Needham High School

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Simmone Holloman