Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mone Morones

San Diego,California

Summary

To work in a challenging, creative and stable environment that allows me to utilize my strong organizational and administrative skills obtained from over 20 years of working in the healthcare profession.

Overview

25
25
years of professional experience

Work History

Scheduling Coordinator

Plastic and Reconstructive Surgery
10.2022 - Current
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Coordinating Disability and leave of absence claims
  • Schedule Surgery, pre operative and post operative appointments
  • Submit authorization to insurance companies
  • Answer multi line phone system
  • Upload sensitive Photos and Information to a secure Onbase system
  • Streamlined communication between departments for improved schedule adherence and reduced conflicts.
  • Collaborated with other schedulers across different departments to share best practices for efficient coordination methods throughout the organization.
  • Oversaw appointment scheduling and itinerary coordination for both patients and physicians.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Collect large sums of money daily
  • Trained new staff members

Patient Service Specialist-ED

Urgent Care/ED
01.2006 - 10.2022
  • Emergency Medicine
  • Verify insurance and demographics
  • Register new patients
  • Schedule appointments in Epic system
  • Collect co-pays and payments on accounts using payment navigator
  • Generate work-comp cases
  • Handle incoming calls from patients, physicians and staff
  • Facilitated communication between patients and various departments and staff.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Enter patients into EMR systems
  • Schedule ancillary test

Surgery Scheduler

Division Of Podiatry
01.2003 - 01.2006
  • Contact insurance companies to obtain authorizations
  • Expertly managed planning, scheduling and coordination of outpatient procedures.
  • Coordinated with facilities to set up surgeries for 4 surgeons
  • Educated patients about surgeries and provided treatment plan documentation.
  • Reviewed medical histories and current information to provide accurate information to surgeons.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Office Leader
  • Take inventory and order necessary supplies
  • Handle administrative duties for Department Head

Customer Service Specialist

Department Of Obstetrics And Gynecology
01.2001 - 01.2003
  • Answer Multi-line phone system
  • Schedule appointments and obtain authorizations
  • Prep charts for next day appointments
  • Assisted patients in filling out check-in and payment paperwork.
  • Facilitated communication between patients and various departments and staff.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.

Physical Therapy Aide

Department of Physical Therapy
01.2000 - 01.2001
  • Maintained supply inventory by placing orders when supplies ran low.
  • Recorded patient status in progress notes.
  • Scheduled patient appointments to meet treatment requirements and provide quality care.
  • Answered questions from patients via email, phone and in person.
  • Documented each patient case with updates in computer system.
  • Assist in Patient care
  • Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.

Education

High School Diploma -

Mt. Miguel High School
Spring Valley, CA

Skills

  • Strong administrative/organizational skills
  • Team-work and leadership skills
  • Strong verbal and written communication skills
  • Strong attention to detail and ability to multi-task
  • Positive customer service attitude
  • Word
  • Outlook
  • SKILLS AND AWARDS
  • Key User Certificate
  • Proficient in
  • Microsoft Word, WordPerfect, and Excel
  • Expert in EPIC
  • Calm and Effective Under Pressure
  • Interpreting Physician Orders
  • Administrative and Office Support
  • Registration and Scheduling
  • Resolving Problems
  • Insurance Verification
  • Patient Needs Assessment and Referral
  • Multi-Line Telephone Systems
  • Employee of the Month Nominee

Timeline

Scheduling Coordinator

Plastic and Reconstructive Surgery
10.2022 - Current

Patient Service Specialist-ED

Urgent Care/ED
01.2006 - 10.2022

Surgery Scheduler

Division Of Podiatry
01.2003 - 01.2006

Customer Service Specialist

Department Of Obstetrics And Gynecology
01.2001 - 01.2003

Physical Therapy Aide

Department of Physical Therapy
01.2000 - 01.2001

High School Diploma -

Mt. Miguel High School

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Mone Morones