Mone Wood
Lawrenceville,Georgia
Summary
Expert in workload management, adept at fostering team motivation. Demonstrates exceptional customer relations and problem-solving skills, significantly improving service quality and efficiency. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success..
Overview
7
7
years of professional experience
Work History
Assistant Manager
QuikTrip
04.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Customer Service Representative
City Of Maryland
09.2021 - 04.2022
- Provide support and assistance on unemployment claims matters
- Audit employee termination documents and provide accurate and timely responses to state agencies and third party administrator inquires related to unemployment claims, appeals and hearings.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Medical Scheduler
Chimes Solutions
01.2018 - 08.2021
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs with rescheduling missed appointments.
- Managing the flow of patient care My responsibilities include but are not limited to: Scheduling patient appointments for consultations, medical procedures and follow-up visits
Patient Account Specialist
Tallahassee Memorial Hospital
10.2018 - 02.2020
- Monitored flags and resolved urgent items with accuracy and efficiency.
- Researched eligibility, demographics, and patient charts for relevant information
- Set up new customer accounts and updated profiles with the latest information. Adhered to quality standards, service guidelines, and compliance requirements
- Efficiently managed billing inquiries, resolved discrepancies, and streamlined account management processes for improved efficiency and accuracy in recordkeeping
Education
High School Diploma -
Liberty High School
Kissimmee, FL05.2015
Skills
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Supervision
- Workload Management
Timeline
Assistant Manager
QuikTrip
04.2022 - Current
Customer Service Representative
City Of Maryland
09.2021 - 04.2022
Patient Account Specialist
Tallahassee Memorial Hospital
10.2018 - 02.2020
Medical Scheduler
Chimes Solutions
01.2018 - 08.2021
High School Diploma -
Liberty High School