Monea Johnson

Extensive experience and a documented track record of success in assisting personnel with completing scheduled appointments within designated time frames and guaranteeing that management is kept informed of potential problems. Recognized as a performer able to manage multiple responsibilities simultaneously, proactively resolve issues, and consistently meet and exceed established goals and objectives that pertain to scheduling and dispatch operations. Innate ability to combine time/resource management skills and implement strategic administrative and operational initiatives to enhance productivity, quality, and client service. Quick learner with the capacity to quickly grasp and apply new ideas, concepts, methods, and hardware/software knowledge for increased efficiency and professional results.

• Medical Customer Service Associate, Prospect Medical Systems, Remote, 02/2024, Current, Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts., Researched and resolved complex medical claims issues to support timely processing., Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations., Verified patient insurance coverage and benefits for medical claims., Coordinated with contracting department to resolve payer issues., Communicated required insurance information in person and by telephone to patients, physician offices, third party payers and agencies., Managed high-volume workloads while maintaining a high level of accuracy on all submitted authorizations, showcasing strong attention to detail., Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
• Operations Specialist, Movers Specialty Service, Remote, 05/2022, 02/2024, Dispatched multiple teams of technicians as necessary and appropriate in response to customer calls., Research company objectives and develop plans to meet and exceed goals and equally comprehend the financial implications of vendor assignments as it relates to a specific job., Coordinated and resolved long- and short-term planning and scheduling problems with personnel on project teams and contractors., Generated invoices, while maintaining records of all transactions and service cost., Developing, managing and monitoring and controlling program and project specific budgets, cash flow projections, and forecasts.
• Scheduling Associate, U.S. Legal Support, Remote, 09/2021, 05/2022, Charged with resolving customer complaints and concerns while escalating other technical issues to the appropriate department, ensuring swift and total resolution., Research company objectives and develop plans to meet and exceed goals and equally comprehend the financial implications of vendor assignments as it relates to a specific job., Assign appropriate resources to match client needs on-demand, schedule, and book conference rooms for clients, and organize resources to meet every request at the point of need., Fulfill other administrative duties, including setting up new client accounts via company portal complete front-end processing for settles cases., Document incoming inquiries from clients around price quotes for jobs that have already been performed., Conceptualize and suggest improvement to workflow process and create and maintain expense reports.
• Lead Dispatcher, Gardner Trucking, Ontario, CA, 12/2018, 09/2020, Monitored dispatch board and adjusted call priorities regularly based on the caller's needs., Served as the point of contact for all daily scheduling of labor and equipment needs and changes, embracing continuous improvement efforts., Established, promoted, and spearheaded continuous improvement efforts to establish drivers and trucks utilized to maximum potential., Managed customer calls effectively and efficiently in a complex, fast-paced, and challenging dispatching center environment., Planned driver's itinerary to ensure timely pick-up and delivery of loads while following safety and government regulations, Processed accounts receivable, accounts payable and payroll, utilizing in-house software.
• Personal Assistant, Eastvale, CA, Eastvale, CA, 12/2016, 12/2018, Organized and managed meetings and made an appointment with individuals on a priority basis while planning and supervising all personal travel arrangements., Managed telephone calls and emails while learning on the job and acquiring new skills that were pivotal to the organization's growth., Planned and organized events onboard; coordinated with outside vendors such as local hotels, marinas, and entertainment while maintaining an open dialogue with clients to ensure smooth running events., Scheduled and coordinated business and personal appointments, arranged transportation and hotel accommodations., Managed daily office calendars, scheduling meetings and conference calls, and output correspondence for Senior Executives.
• Dispatcher, V.A.C, Rancho Cucamonga, CA, 08/2016, 10/2016, Created monthly reports for records, closed terminated records, and completed chart audits., Troubleshot and resolved any issues with shipments and maintained office files and order supplies., Reviewed records for completeness, assembled records into standard order, and filed records in designated areas according to applicable filing system., Maintained correspondence with every appropriate department in the offices to ensure that the office was accurately handled following the company law., Accountable for answering all calls and responding to all emails to assist customer with telephony difficulties/inquiries, setting up appointments or invoice inquiries.
• Dispatcher, UPS, Fontana, CA, 08/2015, 06/2016, Sorted and segregated postal and federal commodities, verified information in the computer system updated and accurate., Processed and routed incoming mail, updated daily logs for tracking file movements, and gained advanced knowledge of data entry., Executed vital team-player attributes, including adapting to changing work priorities to maintain a healthy and friendly environment as well as proper communication with diverse groups., Performed other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit.