Monea Waugh

• Monitored customer satisfaction post-resolution to ensure service excellence.
• Displayed unwavering professionalism and high-energy approach when collaborating with customers and colleagues.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Earned promotion to floor support after consistently providing outstanding assistance for a year.
• Collaborated with team members on case-related tasks.

• Developed and implemented effective strategies to drive business success.
• Scheduled and coordinated appointments with interested customers.
• Utilized open-ended inquiries to assess the best product or service fit for customer requirements.
• Oversaw computer-based platform supporting multiple applications for seamless customer communication.

• Facilitated teamwork among sales, marketing, and management for aligned outcomes.
• Managed incoming customer calls swiftly to minimize wait times.
• Updated database systems with real-time customer information for seamless tracking.

Advanced to supervisory role in under two years.

• Oversaw team success in meeting designated targets.
• Facilitated collaborative activities to boost team effectiveness.
• Collaborated with General Manager for actionable insights.

Shortly after the contracted ended and was laid off