Driven and impact-focused Coordinator with a strong record of success in operations, team leadership, and client retention. Proven ability to streamline scheduling, elevate onboarding processes, and deliver high-quality personal care that boosts satisfaction and loyalty. Spearheaded initiatives that increased client acquisition by 75% and led the development of high-performing teams. Recognized for turning challenges into opportunities and building long-term, trust-based relationships with clients and staff.
• Promoted from Intake Specialist to Coordinator due to outstanding leadership and initiative
• Led hiring, training, and termination of field staff and office personnel
• Oversaw onboarding for new clients and their caregivers, ensuring smooth transitions
• Managed payroll and performed detailed checks to reconcile hours worked vs. hours paid
• Conducted internal audits and ensured company compliance through e-verify and quarterly background screenings
• Ran marketing campaigns and commercials to build awareness and grow the client list by 75%
• Handled a high volume of inbound calls and inquiries, ensuring responsive and professional service
• Personally performed monthly wellness checks for over 100 clients, including in-home visits as needed