Monece Matthews
Summerville,SC
Summary
Compassionate and dedicated new grad nurse with a strong clinical background, seeking a position to provide exceptional patient care. Leveraging 6 years of customer service experience and 4 years of logistics experience to effectively communicate with patients, collaborate with interdisciplinary teams, and ensure efficient healthcare delivery.
Overview
10
10
years of professional experience
Work History
Logistics Specialist
AHT Cooling Systems
Ladson, SC
09.2022 - Current
- Process all required paperwork and maintain accurate records for reporting and tracking
- Organize shipping/receiving documentation using SAP by appointment times and priority
- Receive and stock merchandise using SAP
- Advise shippers/receivers of arrival and assign door for driver
- Maintaining shipping/receiving files, data entry
- Maintaining a clean and orderly office
- Operate Forklift.
Shipping & Receiving Clerk/ Material Handler
CJ Logistics America, LLC
Summerville, SC
10.2020 - 06.2022
- Provide a strong level of customer service to internal and external customers
- Maintain inbound and outbound schedules
- Process and schedule all carrier appointments
- Communicate with customer on scheduling issues
- Process Bills of Lading and associated shipping and receiving documents
- Knowledgeable of the SAP system
- Verifying the accuracy of quantity and quality of incoming deliveries
- Assist in the unloading of containers, handling boxes up to 50lbs
- Promoted from Material Handler/Auditor to Shipping & Receiving Clerk within 6 months.
Warehouse Associate
Amazon
Hanahan, SC
08.2020 - 11.2020
- Utilized pallet jacks to move items to and from different warehouse locations
- Used handheld scanner to sort over 2,000 products onto appropriate shelves daily
- Continuously pulled items weighing up to 50 pounds off carts and placed on correct shelves
- Used company tracking system to locate and pick merchandise to fulfill daily customer orders
- Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
Customer Service Representative
IQor
North Charleston, SC
01.2018 - 08.2020
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Delivered service and support to each customer, paving way for future business opportunities
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Fielded incoming phone calls from customers and directed to corresponding department or individual for assistance
- Routinely contacted account holders with balances over 1 day past due to resolve delinquencies.
Customer Service Clerk/Personal Shopper
Harris Teeter
Hilton Head Island, SC
03.2014 - 12.2017
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Processed credit card, EBT and gift certificate payments in electronic computer systems
- Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking
- Redeemed coupons and cross-sold products to maintain customer satisfaction levels
- Trained new team members in cash register operation, stock procedures and customer service
- Chose top-quality items to fulfill over 10+ daily customer orders
- Kept detailed inventory records to best meet customer needs and suggest alternatives to unavailable products or supplies.
Education
Practical Nursing - Practical Nursing
ECPI University
North Charleston, SC08.2023
Skills
- Effective communication
- Punctuality
- Adaptability
- Problem solving
- Leadership
- Patient care
- Clinical skills
- Vital signs
- Patient assessments
- Time Management
CLINICAL ROTATION EXPERIENCE
- Medical-Surgical Unit: Trident Medical Center, North Charleston SC
- Assisted in providing direct patient care under the supervision of the registered nurse.
- Performed routine patient assessments, including vital signs, intake/output measurements, and documentation.
- Administered medications, including oral, intramuscular, and subcutaneous routes, ensuring accuracy and adherence to medication safety protocols.
- Assisted with wound care, dressing changes, and monitored for signs of infection or complications.
- Provided emotional support and comfort to patients and their families, promoting a positive and healing environment.
- Demonstrated knowledge of infection control practices, ensuring a safe and sterile environment.
- Adhered to HIPAA regulations and maintained patient confidentiality at all times.
Timeline
Logistics Specialist
AHT Cooling Systems
09.2022 - Current
Shipping & Receiving Clerk/ Material Handler
CJ Logistics America, LLC
10.2020 - 06.2022
Warehouse Associate
Amazon
08.2020 - 11.2020
Customer Service Representative
IQor
01.2018 - 08.2020
Customer Service Clerk/Personal Shopper
Harris Teeter
03.2014 - 12.2017
Practical Nursing - Practical Nursing
ECPI University