Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Monecia Adams

Landover,MD

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Medical LMT

Massosport DC
Washington DC
07.2021 - Current
  • Performed quality, therapeutic bodywork to meet clients' needs.
  • Provided therapeutic massage treatments to clients, including Swedish, deep tissue, lymphatic drainage, sports and medical massages.
  • Developed preventative body maintenance schedules and procedures to reduce downtime.
  • Helped clients tackle different types of stress by releasing knotted muscles with advanced massage techniques.
  • Performed pre-massage consultations with clients to assess their medical history, physical condition, and desired results from the session.
  • Developed individualized treatment plans based on client assessments and preferences.
  • Created a relaxing atmosphere by using essential oils and soothing music during sessions.
  • Maintained a clean and organized work environment while adhering to safety protocols.
  • Assisted with basic bookkeeping, filing and maintaining clients' records.
  • Increased sales by providing exceptional service and maintaining positive and energetic attitude.
  • Educated clients on proper post-treatment care such as strhing exercises or lifestyle changes that could enhance the effects of the massage.
  • Maintained detailed documentation of all treatments provided to ensure continuity of care between sessions.
  • Assisted patients with injury recovery as part of comprehensive physical therapy plans involving massaging affected muscles to improve mobility and reduce pain.
  • Attended continuing education classes on a regular basis in order to stay current on best practices in the field.
  • Ensured safety protocols were followed in accordance with company policies.

Administrative Assistant/Lead Intake Coordinator

Medstar/Diamond Healthcare
Washington DC
10.2017 - 07.2021
  • Assisted with special projects as assigned by supervisor or manager.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Ensured compliance with company policies regarding safety protocols.
  • Answered telephone calls, greeted visitors and provided information and directions.
  • Handled all incoming mail and packages; distributed them to appropriate personnel or departments promptly.
  • Created weekly reports detailing customer service activities for management review.
  • Assisted with the onboarding process for new employees by verifying I-9s, collecting new hire paperwork, and setting up employee files.
  • Performed data entry tasks related to front desk operations such as tracking attendance records, updating information in databases, and entering invoices into accounting system.
  • Sent out reminder emails and phone calls to reserved guests.
  • Provided assistance in resolving customer complaints or issues that arose during their stay.
  • Provided administrative support to other departments, such as scheduling appointments, preparing documents, and filing paperwork.
  • Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
  • Oversaw program compliance with requirements, schedule and budget.
  • Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
  • Provided guidance and support to team members in order to achieve targets within defined deadlines.
  • Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.
  • Managed external client and business partner relationships.
  • Generated and delivered reports, program review presentations and other program status updates.
  • Prioritized tasks and managed teams throughout multiple projects.
  • Communicated regularly with external partners to ensure alignment of strategies and goals.
  • Identified areas of improvement in existing processes, procedures and systems related to the program delivery cycle.
  • Collaborated with teams across departments to develop effective strategies for executing programs.
  • Drafted reports for senior management highlighting key milestones achieved throughout the program lifecycle.
  • Participated actively in brainstorming sessions focused on improving existing processes or creating innovative approaches for delivering services more efficiently.
  • Maintained positive relationships with outside support teams by monitoring their performance against agreed upon contractual terms.
  • Analyzed data collected during the course of the program operations and reported results accordingly.
  • Reviewed customer feedbacks on a regular basis in order to identify potential areas of improvement in service delivery.
  • Researched market trends with other mental health programs and developed strategic plans based on findings.

Direct Staff Professional/Driver

Community Multi-Services, Inc.
Silver Spring, MD, MD
06.2014 - 10.2018
  • Manages appointments and activities within a timely manner
  • Utilized appropriate techniques when dealing with challenging behaviors.
  • Safely transported clients to and from planned activities and appointments
  • Performed housekeeping tasks, such as changing linens and cleaning rooms.
  • Supervised activities of daily living for clients.
  • Provided personal care to clients, such as bathing, dressing and grooming.
  • Supported client rights in accordance with applicable laws, regulations and ethical standards.
  • Communicated effectively with other members of the healthcare team.
  • Ensured safety of all clients in accordance with facility regulations.
  • Encouraged socialization among clients through recreational activities.
  • Participated in training programs as required by state licensing regulations.
  • Promoted a positive environment that respects the dignity of residents and clients.

Cook & Server

Waffle House
Albany, GA
11.2012 - 06.2014
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Ensured that all food was cooked at the correct temperature and stored correctly.
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Followed established procedures and requirements for safe food handling, storage and service.
  • Checked quality of ingredients before use in order to ensure freshness.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Resolved customer complaints regarding food quality or services provided.
  • Coordinated orders to expedite food from kitchen according to cook time and delivery time.
  • Retained consistent quality and high accuracy when preparing identical dishes every day.

Education

Some College (No Degree) - Health Management And Clinical Assistance

University of Maryland - University College
Hyattsville, MD
05-2026

Skills

  • Effective Communication Abilities
  • Medical Terminology Proficiency
  • Electronic Health Records Management
  • Strong Attention to Detail
  • Compliance Enforcement
  • Team Development
  • Customer Service
  • Utilization Management
  • Strategic Planning
  • Partnership Development
  • Community Outreach
  • Scheduling and Planning
  • MS Office Applications
  • Interpersonal Skills
  • Employee Scheduling

Certification

CPR First Aid, 02/24/24

LMT,01/21/25

Accomplishments

  • President's Above & Beyond Award

Timeline

Medical LMT

Massosport DC
07.2021 - Current

Administrative Assistant/Lead Intake Coordinator

Medstar/Diamond Healthcare
10.2017 - 07.2021

Direct Staff Professional/Driver

Community Multi-Services, Inc.
06.2014 - 10.2018

Cook & Server

Waffle House
11.2012 - 06.2014

Some College (No Degree) - Health Management And Clinical Assistance

University of Maryland - University College

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Monecia Adams