Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monee Booze

Las Vegas,United States

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

12
12
years of professional experience

Work History

Administrative Assistant

Sierra Nevada Job Corps
02.2024 - 06.2025
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Office Manger

San Pablo Tax Service
12.2021 - 01.2024
  • Oversee and support all administrative duties in the office and ensure that office is operating smoothly.
  • Manage office supplies inventory and place orders as necessary.
  • Perform receptionist duties: greet visitors, and answer and direct phone calls.
  • Receive and sort incoming mail and deliveries, and manage outgoing mail.
  • Develop office policies and procedures, and ensure they are implemented appropriately.
  • Assist with office layout planning and office moves, and with managing and maintaining IT infrastructure.
  • Manage office budget.
  • Identify opportunities for process and office management improvements, and design and implement new systems.
  • Provide other administrative support as necessary, including scheduling group meetings, maintaining calendars, doing research, and creating reports.
  • Maintain safe and clean working environment by complying with procedures, rules, and regulations.

Caregiver

123 Home Care
01.2017 - 07.2023
  • Assisted patient in home to help maintain health, safety, and independence.
  • Performed tasks such as bathing, grooming, housekeeping and meal planning.
  • Accompanied patient on shopping trips, medical appointments, and other outings.
  • Provided emotional and social support to patient.
  • Assess medical needs.
  • Checking on your senior loved one's health is an important caregiver responsibility.
  • Prepare a care plan.
  • Provide companionship.
  • Help with housekeeping.
  • Monitor medications.
  • Assess your care plan regularly.
  • Prepare meals.

Call Center Rep

Delta Dental
02.2020 - 11.2022
  • Assist 100+ customers per day, providing successful solutions in a polite manner using active listening to ensure customer retention.
  • Maintain strong company product and service knowledge to better assist customers with concerns, questions and general education.
  • Maintain customer accounts and record account information.
  • Oversee customer financial accounts and process customer adjustments.
  • Make product recommendations or services to customers based on their needs and preferences.

Seasonal Clerk

Department Of Corrections
07.2019 - 06.2021
  • Identified duplicate draft records required cross-referencing records and comparing dates and titles.
  • Maintained the integrity of a large volume of records by ensuring files and documents are filed in appropriate locations/files.
  • Prepared folders to establish new facility/site files or extension folders.
  • Researched and/or retrieve records for Regional/Departmental staff, state/federal staff, legislative staff, Attorneys represented potentially responsible parties, auditors, and the public.
  • Prepared, scanned large volumes of hard copy documents, and record records using Excel.
  • Entered numerical data into databases in a timely and accurate manner.
  • Organized forms, made photocopies, filed records, and prepare correspondence and reports.
  • Added new material to file records and created new records.
  • Answered multi-line phones, Filing confidential documents, Opening and distributing mail, compiled documents for monthly meetings.

Seasonal Clerk

Franchise Tax Board
02.2018 - 06.2019
  • Open and extract contents of incoming mail.
  • Lift/move loads averaging 5-45 lbs.
  • Push carts weighing 45-135 lbs.
  • Move wheeled cages of mail over tiled floor 1000-2000lbs.
  • Sit, walk, or stand for prolonged periods of time.
  • Stooping, bending, kneeling, overhead reaching and lifting.
  • Some tasks require repetitive wrist, arm and shoulder actions.
  • Organize, sort, file, staple, and stamp ID numbers on documents.
  • Use personal computer 7 hrs/day.
  • Operate motorized cart.
  • Read and write in English.

Assistant Manger

TitleMax
09.2015 - 08.2017
  • Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Work to meet your team's sales goals by selling loan products to consumers, identifying local marketing strategies, leveraging business to business partnership opportunities, obtaining referrals, participating in community events, and more.
  • Develop customer relationships and provide unrivaled customer service in order to build new business, maintain store profitability, and further brand loyalty and recognition.
  • Coach and develop team members and assist with employee management and training in order to maximize team's potential.
  • Set performance standards and expectations while holding team accountable for upholding compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.

Dental Assistant/Receptionist

Western Dental
10.2013 - 05.2015
  • Prepare materials for impressions and restorations.
  • Sterilize and disinfect instruments and equipment.
  • Assist the dentist during a variety of treatment procedures.
  • Take and record medical and dental histories and vital signs of patients.
  • Provide patients with instructions for oral care following all dental treatment procedures.
  • Expose dental diagnostic x-rays.
  • Assist in management of medical and dental emergencies.
  • Maintain patient confidence and protect operations by keeping information confidential.
  • Document dental care services by charting in patient records.
  • Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.

Receptionist

Mercedes-Benz
09.2014 - 04.2015
  • Confirmed appointments, communicated with clients and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.
  • Supported various administrative duties by proofreading, transcribing and invoicing.
  • Resolved customer problems and complaints.
  • Maintained building security by monitoring logbook and issuing visitor badges.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Liaised with vendors, contractors and professional services personnel to properly process orders.
  • Sorted, received and distributed mail correspondence between departments and personnel.

Cashier/ Assistant Manger

Panera Bread
08.2013 - 09.2014
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Implemented challenging personnel and department goals to drive performance.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Made personal recommendations for customers by sharing product knowledge and demonstrating product.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Scheduled employees based on labor balancing requirements and forecasted customer levels.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.

Education

High School Graduate - Early Child Development

Vanden High School
Fairfield, Ca
06.2009

Skills

  • Cash Handling
  • Phone Etiquette
  • Inside Sales
  • Teaching
  • Accounting
  • Organizational Skills
  • Typing
  • Customer Service
  • Team Player/Problem Solver
  • Time Management
  • Budgeting
  • Banking

Timeline

Administrative Assistant

Sierra Nevada Job Corps
02.2024 - 06.2025

Office Manger

San Pablo Tax Service
12.2021 - 01.2024

Call Center Rep

Delta Dental
02.2020 - 11.2022

Seasonal Clerk

Department Of Corrections
07.2019 - 06.2021

Seasonal Clerk

Franchise Tax Board
02.2018 - 06.2019

Caregiver

123 Home Care
01.2017 - 07.2023

Assistant Manger

TitleMax
09.2015 - 08.2017

Receptionist

Mercedes-Benz
09.2014 - 04.2015

Dental Assistant/Receptionist

Western Dental
10.2013 - 05.2015

Cashier/ Assistant Manger

Panera Bread
08.2013 - 09.2014

High School Graduate - Early Child Development

Vanden High School

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