Moneeca Glasscock

• Rotating between counter check

In and gate check in.

• Arrivals for international flights

• Security for aircraft

• AA Flagship Lounge assisting

upper tier members

• Assist customers with ticketing, seating, and baggage handling requirements
• Assisting customers with hotel and rental car accommodation with rebooking.
• Verify passenger documentation ensuring compliance with applicable laws and regulations.
• Prepare daily activity reports detailing incoming/ local check in or each passenger.
• TCO ( turn coordinator) ensure aircraft is cleaned and catering performed for pre flight. Assist cabin crew members in pre-flight preparation tasks and opening and closing of aircraft door.
• Provide clients with assistance in preparing required travel documents and forms.
• Building and maintaining productive relationships with employees and accounts associated with Qantas.
• Weight balancing of aircraft/ communications with load control

• Oversee project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
• Promote business on social media platforms to maximize brand identity and generate revenue.
• Establish favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
• Manage operations budgeting, accounts payable and accounts receivable and payroll.

• Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
• Strengthened work flow productivity by hiring, managing and developing top talent.
• Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
• Reviewed customer feedback to make operational improvements and promote satisfaction.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.

• Set up equipment and gear for physical therapy appointments according to treatment plans.
• Maintained therapy spaces and equipment in top condition by cleaning, sanitizing and inspecting for damages.
• Took calls and scheduled appointments for patients.
• Compiled intake forms, insurance cards and liability waivers before new patient appointments.
• Interpreted and explained human resources policies, procedures or regulations.
• Hired employees and processed hiring-related paperwork.
• Provided patient medical records to outside physicians, insurance companies, benefit program agencies and specialists, receiving reports from outside offices for addition to in-house records.
• Collected information, verified insurance and collected co-payments for patients as part of check-in process.
• Maintained consistent patient confidentiality in alignment with HIPAA protocols by using encryption software.