Moneeque Kinder
Houston,TX
Summary
Natural goal-oriented leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Forward-thinking leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Boutique Facilitator Specialist
Chanel
05.2024 - Current
- Delivered exceptional customer service aligned with CHANELs service mantra, ensuring every client felt welcomed and hosted with unparalleled attention.
- Embodied the ultimate brand ambassador role, providing continuous sales and service support to enhance client-facing interactions.
- Assisted sales associates and supported all boutique areas, driving seamless operations and maximizing efficiency.
- Supported the Operations team with meticulous handling of incoming and outgoing shipments, inventory cycle counts, and daily re-ticketing.
- Managed administrative tasks with precision, promptly resolving client issues and ensuring smooth communication.
- Built and nurtured collaborative partnerships and relationships, fostering a cohesive and high-performing team environment.
- Ensured optimal client service by facilitating in-store operations, including boutique opening and closing, inventory management, and product shipping.
- Actively contributed to extending CHANELs legacy of cultural engagement and maintaining the highest standards of service.
- Fostered collaborative environment, encouraging open dialogue and shared experiences among participants.
- Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
- Formulated focused and individualized resolutions aimed to peacefully settle disputes.
- Followed all company policies and procedures to deliver quality work.
Store and Customer Experience Manager
Lunya
10.2021 - 06.2023
- Lead charge in delivering industry-leading omni-channel sales experiences for valued community through a multifaceted approach encompassing retail floor engagement, impactful email and text outreach, personalized clienteling, and strategic grassroots marketing initiatives
- Drove Virtual Styling and Customer Service initiatives, catering to e- commerce customers with unparalleled expertise and attentiveness
- Built and nurtured a high-performing store team by recruiting exceptional talent, providing comprehensive onboarding, and fostering a supportive environment that encourages long-term retention
- Cultivated a customer-centric culture, surpassing customer satisfaction goals, and bolstering customer retention rates through an unwavering commitment to delivering a best-in-class experience
- Expertly managed store scheduling, develop and enforce standard operating procedures (SOPs), and optimize store P&L metrics to consistently achieve KPIs
- Seamlessly integrated digital customer service functions, such as email, live chat, and phone support, empowering remote team to serve as an extension of the exceptional online experience
- Ensured the team embodied an unwavering command of product knowledge, maintained impeccable visual standards, upheld company's rich history, and embodied brand values, by creating a consistent and captivating shopping journey
- Vigilantly monitored inventory levels and optimized distribution strategies to ensure efficient stock availability
- Implemented and uphold best practices to optimize both back-of-house and front-of-house operations, resulting in streamlined efficiency and enhanced customer satisfaction
- Collaborated closely with internal teams to identify growth opportunities, craft innovative solutions, and effectively communicate challenges, fostering a seamless alignment of goals and objectives.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
General Manager
Tru Fit Athletic Club
10.2020 - 08.2021
- Lead, developed, mentored, and inspired sales force, by cultivating their skills and raising bar for professionalism, resulting in attainment of monthly sales targets and KPI objectives
- Fostered high-performance culture through effective people management,conducting performance reviews, implementing rewarding mechanisms,and acknowledging individual achievements, thus guaranteeing delivery of targets
- Conducted comprehensive assessments of sales team, identifying their strengths and areas for improvement, and expertly tailor sales program to maximize their potential and drive exceptional performance
- Provided hands-on support to sales associates, equipping them with necessary tools and guidance to generate leads, negotiate and close deals successfully, and consistently exceed customer expectations
- Proactively engaged with customers, understanding their evolving needs and preferences, while evaluating quality of company's relationships with them, ensuring continuous satisfaction and loyalty.
- Managed diverse team of professionals, fostering positive work environment and high employee satisfaction.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
Famous Footwear Sr. Store Manager
Famous Footwear
07.2013 - 11.2019
- Consistently surpassed customer expectations, delivering a superior level of service and forging lasting relationships that drive customer loyalty and advocacy
- Played pivotal role in the training, growth, and development of associate team members, equipping them with the skills and knowledge needed to excel in their roles
- Fostered a collaborative and positive atmosphere by promoting teamwork and cultivating a culture of mutual support and respect
- Exhibited exceptional leadership skills, effectively managing employees, overseeing store operations, and ensuring adherence to operational standards
- Drove financial success by consistently achieving store sales budgets, optimizing store payroll hours, and effectively managing store shrinkage
- Handpicked to test pilot the innovative concept of a 2-store, 1 Sales Store
- Managed a model, demonstrating adaptability and pioneering spirit
- Successfully spearheaded the implementation of the 2-store concept, receiving recognition for exceptional achievements in driving results and delivering outstanding performance.
- Planned and assigned workload by delegating tasks and directing team members.
- Maintained quality through training and coaching during daily activities.
- Supervised employees for exceptional store operations, customer retention and positive brand experiences.
- Built and motivated stellar teams using sound judgment and decision-making, resulting in minimal turnover and superior performance.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Fostered a positive work environment by promoting open communication, employee recognition, and professional development opportunities.
Education
Bachelor of Science - Business Management
University of Phoenix
Online03.2015
Skills
- Customer Experience Improvement
- Account Management
- Conflict Resolution Techniques
- Cross-Functional Collaboration
- Cross-Channel Marketing
- Motivational Leadership
- Team Recruiting and Onboarding
- Special Assignments
- Operational Records Review
- Plan Sales
- Sales Quota Management
- Budgeting and Expenditures
- Business Objective Analysis
- Collaborative Environments
Certification
University of Notre Dame - Mendoza College of Business
- Executive Certificate in Leadership and Management
- Executive Leadership Strategies
- Leading Teams and Organizations
Timeline
Boutique Facilitator Specialist
Chanel
05.2024 - Current
Store and Customer Experience Manager
Lunya
10.2021 - 06.2023
General Manager
Tru Fit Athletic Club
10.2020 - 08.2021
Famous Footwear Sr. Store Manager
Famous Footwear
07.2013 - 11.2019
Bachelor of Science - Business Management
University of Phoenix