Monefah Robinson
Port Saint Lucie
Summary
Motivated and dependable professional with diverse experience in healthcare, administration, and customer service, seeking an opportunity to contribute strong organizational, communication, and leadership skills in a dynamic work environment. Committed to delivering quality support, improving operations, and providing exceptional service while continuing to grow professionally.
Overview
9
9
years of professional experience
Work History
Health Insurance Agent
Teleperformance
Port Saint Lucie
10.2025 - 02.2026
- Facilitated enrollment in health insurance plans and streamlined administrative processes for efficiency.
- Educated clients on health insurance options and benefits to enable informed decision-making.
- Analyzed client needs to recommend suitable insurance plans.
- Managed policy renewals and modifications, ensuring clients' coverage remained uninterrupted.
- Maintained accurate records of client interactions and transactions.
Office Coordinator
Cleveland Clinic Martin Health
Stuart
10.2024 - 10.2025
- Managed scheduling and appointment systems to optimize patient care and provider availability.
- Coordinated office operations and administrative procedures to enhance workflow efficiency.
- Facilitated communication between departments to streamline information flow and collaboration.
- Processed patient intake forms and verified insurance information for accuracy and compliance.
- Compiled data, tracked changes, and created reports in Excel spreadsheets.
Sterile Processing Technician
Surgical Solutions
Bronx
04.2024 - 10.2024
- Collaborated with surgical teams to prepare and organize instruments, enhancing efficiency during surgical procedures.
- Managed inventory of sterile supplies, maintaining optimal storage conditions to ensure readiness for procedures.
- Trained new staff on sterilization protocols and safety procedures.
- Documented sterilization processes and ensured compliance records were accurate and up-to-date.
- Monitored safety standards to prevent contamination during instrument handling.
Residential Manager
Life's WORC
New York
01.2021 - 04.2024
- Led staff supervision to deliver high-quality care and tailored support for residents' unique needs.
- Developed and implemented individualized care plans for each resident.
- Oversaw daily operations of residential facilities, enhancing quality of life for individuals with developmental disabilities.
- Monitored regulatory compliance and adherence to organizational policies, ensuring safe and effective service delivery.
- Facilitated communication between families, staff, and external service providers.
Assistant Manager
Green Life Assisted Living
Pompano Beach
04.2020 - 05.2021
- Supervised staff to uphold care standards and ensure resident satisfaction.
- Managed daily operations of assisted living facility to enhance resident experience.
- Facilitated communication among residents, families, and healthcare providers to promote collaborative care.
- Conducted training sessions for new team members on best practices.
Medication Aide
Livewell At Coral Plaza
Pompano Beach
10.2016 - 12.2019
- Prepared and distributed medications according to physician's instructions using appropriate techniques and procedures.
- Maintained accurate medication records and documentation to support compliance and patient safety.
- Monitored resident health and communicated changes to nursing staff to ensure timely care.
- Monitored patient vital signs, including temperature, pulse rate, and blood pressure, to assess health status.
Education
Bachelor of Science - Health Administration
Capella University
06-2028
Health Insurance License -
Florida Department of Financial Services
09-2025
High School Diploma - General High School Curriculum
Boyd H. Anderson
Lauderdale Lakes, FL06-2016
Skills
- Health insurance knowledge
- Health insurance regulations
- Claims processing
- Patient coordination
- Customer relationship management
- Insurance software
- Data analysis
- Regulatory compliance
- Problem resolution
- Staff training
- Effective communication
Timeline
Health Insurance Agent
Teleperformance
10.2025 - 02.2026
Office Coordinator
Cleveland Clinic Martin Health
10.2024 - 10.2025
Sterile Processing Technician
Surgical Solutions
04.2024 - 10.2024
Residential Manager
Life's WORC
01.2021 - 04.2024
Assistant Manager
Green Life Assisted Living
04.2020 - 05.2021
Medication Aide
Livewell At Coral Plaza
10.2016 - 12.2019
Bachelor of Science - Health Administration
Capella University
Health Insurance License -
Florida Department of Financial Services
High School Diploma - General High School Curriculum
Boyd H. Anderson