Moneika Leake
Memphis,TN
Summary
Experienced healthcare professional knowledgeable in pharmacy and medical reimbursement operations, eager to bring talent and expertise to the organization. Focused and driven to identify business needs and develop plans to collaboratively deliver exceptional results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Pharmacy Technician Marketing Liaison
First Pharmacy Services
04.2023 - Current
- Prepares marketing plans for increasing patient acquisition and develops leads through contacts with community organizations, physician/hospitals, and other referral sources.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Areas of work include payer notification, authorization management, denial management, escalations, and communication and coordination between payer and physician office
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Area Sales Manager
Dillards Department Store
06.2022 - 04.2023
- Coordinated and conducted well-organized product presentations and demonstrations to potential customers at seminars and trade shows.
- Optimized inventory management through accurate forecasting of product demand based on historical data analysis combined with current market trends information.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Fostered a positive work environment within the sales team by encouraging open communication, teamwork, and mutual support among team members.
Assistant Store Manager
Bath And Body Works, Limited Brands
06.2018 - 12.2021
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Training Specialist
UNITED BIOSOURCE
04.2016 - 12.2017
- Developed and delivered standardized systems and process training via classroom and other methods
- Responsible for on-boarding new hires
- Composed and delivered performance reviews during the new hire training period
- Provided feedback and conducted periodic retraining where quality or performance issues are noted or when
process changes across the line of business - Maintained up-to-date knowledge and understanding of services
- Prepared correspondence and coordinated with other departments as necessary
Area Lead/Field Liaison
United BioSource Corporation
12.2012 - 03.2016
- Aided with complex reimbursement, insurance benefit investigation, prior authorization, and appeal requests
Acting as an assigned liaison to client contacts (e.g., regional contact for sales representatives) - Assisted in the preparation of reports Reviewing and problem-solving on returned, disputed or rejected claims
- Schedule and facilitate weekly meetings with Regional Director of territory to
communicate department/company processes and/or changes - Primary contact for resolution of daily service issues presented by Account Management staff
- Developed strategies for client issues as a result of service failures
- Developed work plans when needed, coordinated the pharmacy and call center efforts to meet the work plan
- Gathered, analyzed, and reported adverse event trend data for Quality Business Reviews and other reports as
required by the FDA - Corresponds with management on any service issues involving key clients or legal risk issues to the
company
Education
BBA - Human Resources Management
Strayer University
Memphis, TN05.2013
Skills
- Licensed Pharmacy Technician in TN
- Medical/Pharmacy benefit investigator
- Insurance Reimbursement Services
- Training and Development
- Medical/Pharmacy Insurance Claims Processing
- Pharmacy Management Software
- Workflow Optimization
- Insurance Billing
- New Hire Onboarding
- Client Liaison
- Patient Assistance Program Services
Certification
- Licensed Pharmacy Technician- September 2003
Timeline
Pharmacy Technician Marketing Liaison
First Pharmacy Services
04.2023 - Current
Area Sales Manager
Dillards Department Store
06.2022 - 04.2023
Assistant Store Manager
Bath And Body Works, Limited Brands
06.2018 - 12.2021
Training Specialist
UNITED BIOSOURCE
04.2016 - 12.2017
Area Lead/Field Liaison
United BioSource Corporation
12.2012 - 03.2016
BBA - Human Resources Management
Strayer University