Summary
Overview
Work History
Education
Skills
Certification
Timeline
AssistantManager
MONELLE PETGRAVE

MONELLE PETGRAVE

Palm Bay,FL

Summary

Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills. Also organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Global Workday Advisor & Technology Principal Specialist

AMADEUS NORTH AMERICA
01.2024 - Current
  • Launching Compensation preparations
  • Lead implementation and testing of Workday Assistant
  • Project Management for the implementation of ServiceNow
  • Management of collaboration and communication resource pages in SharePoint, teams, and confluence
  • Planned, developed, and implemented strategies to convey information to key decision-makers.
  • Assisted in the development of training materials for new advisors, improving overall team performance.
  • Anticipated responses and prepared clear and articulate answers.
  • Produced detailed reports outlining key issues and proposed solutions.
  • Facilitated communication and collaboration between departments to help business function smoothly.
  • Tenant Set-up
  • Business Process Review in Workday.
  • Participate in improvement and training for Workday Modules such as HCM, Time and Absence, Recruiting, Onboarding, Learning, and Talent for all regions globally.

Principal Specialist, HRIS

AMADEUS NORTH AMERICA
10.2023 - 01.2024
  • Test and maintain Workday modules such as Recruiting, Onboarding, Talent, HCM and Absence
  • Workday Communication and planning for all employees and Human Resources roles
  • Training and support to all regions within the Americas.
  • Developed strong client relationships through consistent communication and attentive service.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Built and managed relationships with key clients and partners to drive growth.
  • Enhanced team productivity by streamlining processes and implementing time-saving strategies.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
  • Assisted with staff training to enforce quality, safety and sanitation guidelines.
  • Created and delivered presentations to internal and external stakeholders to showcase work.

SR HRIS Analyst

AMADEUS NORTH AMERICA
07.2017 - 10.2022
  • Client support for SAP and Global Development Module (Checkout & ESM)
  • Training for all new and existing employees in SAP and HRIS processes
  • HRIS project lead on the implementation of new tools such as Checkout and ESM
  • System integration and testing
  • Data updates and auditing for all new acquisitions
  • Process improvements and mapping for new and existing processes within the department
  • Works closely with departments such as Payroll, Benefits, IT, Finance, and Compensation to ensure their needs are met and the department is providing the best service
  • Key Subject Matter Expert on all implementation, upgrades, and interface management projects and initiatives.
  • Analyzed large data sets to detect behavioral and operational patterns with the potential to negatively impact productivity.
  • Supported human resources department in areas such as people metrics, reporting, finance, and analytics.
  • Designed quality assurance parameters for human resource data sets, reports, and metrics.
  • Promoted data governance and stewardship through collaboration with human resources subject matter experts.
  • Collaborated with cross-functional teams to integrate HRIS with other systems, improving overall organizational efficiency.
  • Increased data accuracy through regular audits, identifying discrepancies, and addressing issues promptly.
  • Evaluated user feedback to identify areas for improvement within the HRIS system, prioritizing enhancements based on business needs and potential return on investment.
  • Enhanced HRIS system efficiency by streamlining processes and implementing automated workflows.
  • Provided end-user support for HRIS-related inquiries, resolving issues quickly to maintain high levels of user satisfaction.

Associate HRIS Analyst

CARNIVAL CRUISE LINES
07.2016 - 05.2017
  • Position management using Lawson as an HRIS System
  • Process improvements for implementing the Service Now Application (SNAP) for tracking and managing HRIS tickets
  • Testing applications such as PromptPayPlanner and Cornerstone
  • Troubleshooting systems such as ADP VE, Lawson, and Kronos
  • Compensation Management implementation in Cornerstone
  • Overseeing the recruiting process and continuous troubleshooting in the Cornerstone Recruiting module.

HRIS Analyst

CIMPRESS/VISTAPRINT JA
08.2010 - 09.2015
  • Client support for all Human Resource Systems including SAP HCM, ADP, Active Directory, SuccessFactors, recruiter/iCIMS, and Vistawiki
  • Training for all new and existing employees in departments such as Human Resources, HRIS, Compensation, Recruiting, and Executive Management globally
  • Manage Human Resource Databases for over 6000 employees globally by performing Data Entry, Troubleshooting and Data Analysis
  • Also perform tasks in the Employee Life cycle by taking actions to have them Hired, Promoted, and Terminated
  • Perform mass actions using and developing new Legacy System Migration Workbench (LSMW) scripts in SAP for all performance management requirements
  • Key Subject matter expert on all implementation, upgrades, and interface management projects and initiatives
  • Project Management Lead on the implementation of New Systems such as the Employee Change Form application, Winshuttle, and Performance Management application (SuccessFactors)
  • Benefits Administrator and key contact for third-party applications including Sunlife
  • Acting Lead Analyst in the manager’s absence
  • Perform tasks to motivate co-workers in the capacity of HRIS Team Activity Coordinator
  • Problem management for the HRIS department in the capacity of Customer Advocate Person (CAP)
  • Process improvements such as developing a Central File Share which made the department a paper-free environment and enhancing Customer Service with the development of a Customer Satisfaction Survey
  • System Testing and Integration
  • Developing Ad-Hoc reports to provide accurate metrics for upper management for strategic decision-making
  • Process Documentation and reinforcement of confidentiality and security features in systems.
  • Improved data accuracy with meticulous management of employee records and data entry.
  • Streamlined HR processes by implementing efficient HRIS solutions, enhancing overall productivity.
  • Designed quality assurance parameters for human resource data sets, reports, and metrics.
  • Conducted regular audits of employee data to ensure compliance with internal policies and legal requirements.
  • Reduced manual workload for HR staff by automating key tasks through the HRIS platform.

Education

MSc. Information Technology Management -

WESTERN GOVERNORS UNIVERSITY
10.2024

Project Management Professional (PMP) Training Program (Not Certified) -

PALM BEACH STATE COLLEGE
03.2017

BSc. Management Information Systems -

MONTEGO BAY CC, UNIVERSITY COLLEGE OF WESTERN JAMAICA
08.2013

Advanced Diploma in Business Studies -

COLBOURNE COLLEGE
05.2007

Skills

  • Relationship Building
  • Strategic Planning
  • Training and mentoring
  • Presentations and public speaking
  • Research abilities
  • Data Interpretation
  • Critical Thinking
  • Decision-Making

Certification

  • Workday Basics and Beyond basic certificate- https://www.credly.com/badges/27c71278-d8a7-4fb6-9d9f-7b04714eeee7/linked_in?t=rxl3fu
  • Advanced Level Microsoft Excel badge- https://www.credly.com/badges/70c2b290-21a4-48bd-87e5-384bb6365cea/linked_in?t=s4uet2
  • Experienced level Microsoft Excel badge- https://www.credly.com/badges/35d14d0f-4704-4606-9c98-c5bdc91284e0/linked_in?t=s4ueyt

Timeline

Global Workday Advisor & Technology Principal Specialist

AMADEUS NORTH AMERICA
01.2024 - Current

Principal Specialist, HRIS

AMADEUS NORTH AMERICA
10.2023 - 01.2024

SR HRIS Analyst

AMADEUS NORTH AMERICA
07.2017 - 10.2022

Associate HRIS Analyst

CARNIVAL CRUISE LINES
07.2016 - 05.2017

HRIS Analyst

CIMPRESS/VISTAPRINT JA
08.2010 - 09.2015

MSc. Information Technology Management -

WESTERN GOVERNORS UNIVERSITY

Project Management Professional (PMP) Training Program (Not Certified) -

PALM BEACH STATE COLLEGE

BSc. Management Information Systems -

MONTEGO BAY CC, UNIVERSITY COLLEGE OF WESTERN JAMAICA

Advanced Diploma in Business Studies -

COLBOURNE COLLEGE

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MONELLE PETGRAVE