Moneque Tinsley
Summary
A notable, driven, intelligent, and hardworking individual. Seeking to assist and improve daily operations. Strong capability to work well under pressure, and to work interdepartmentally for cohesive cross functional results. Highly reliable, and self-motivated, with prioritization to projects/assignments.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
ADP
11.2024 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Family Support Specialist
COMMONWEALTH OF KENTUCKY
03.2023 - 06.2024
- Assess family needs and explain agency services
- Screen for risk factors and barriers
- Complete forms and gather required documentation to determine eligibility
- Maintain records
- Make referrals for job readiness, job development, and placement
- Attention to detail
- Maintain, and enter accurate and up to date information into database
Claims Specialist
ANTHEM BLUE CROSS BLUESHIELD
08.2021 - 02.2023
- Provide customers with a warm professional attitude
- Inbound/outbound calls
- Monitor claims
- Provide accurate information
- Issue, and resolve complaints
- Resolve billing discrepancies
- Maintain excessive email volume
- Work as a team player
- Maintain an organized and professional workspace
Mail Clerk
COMPUTERSHARE, USA
11.2018 - 06.2021
- Overseeing daily operations
- Managing staff
- Ensuring compliance with banking regulations
- Providing exceptional customer service
- Also responsible for analyzing financial data
- Identifying trends
- Developing strategies to improve the bank's performance
Education
Human Services - Human Services
Jctc
Louisville, KY01-2025
High School Diploma -
Fern Creek High School
Louisville, KY06-2014
Business & Marketing
Shelby Co. Area Tech. Center
01.2014
Skills
- Active listening
- Call center experience
- Computer proficiency
- Microsoft Excel
- Microsoft outlook
- Microsoft PowerPoint
- Clerical support
- Spreadsheets
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
ADP
11.2024 - 02.2025
Family Support Specialist
COMMONWEALTH OF KENTUCKY
03.2023 - 06.2024
Claims Specialist
ANTHEM BLUE CROSS BLUESHIELD
08.2021 - 02.2023
Mail Clerk
COMPUTERSHARE, USA
11.2018 - 06.2021
Business & Marketing
Shelby Co. Area Tech. Center
Human Services - Human Services
Jctc
High School Diploma -
Fern Creek High School
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