I am a dedicated, efficient and detail oriented individual. I have good interpersonal skills, am an excellent team worker and keen and very willing to learn and develop new skills in a wide range of employment areas. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach.
Hi, I’m
Monesha Martínez
San Diego,CA
Summary
Overview
6
years of professional experience
Work History
Sharp Rees-Stealy
Patient Service Representative
11.2022 - 02.2024
Job overview
- Welcome and direct patients
- Field patient questions and concerns
- Manage patient complaints, feedback and patient service recovery
- Collect and verify patient information and insurance coverage
- Receive and process cash and credit card payments for medical services rendered
- Review patient accounts, identify delinquent accounts and collect overdue payments
- Maintenance of patient charts and or electronic health records (EHRs)
- Scheduling patient appointments and making reminder calls
- Building provider schedules and views
- Experience with EMR
Nordstrom
11.2020 - 06.2021
Job overview
- Greet customers and identify their personal requirements
- Establish solid customer relationships and acted as accurate person for customer questions and concerns
- Using appropriate selling techniques to increase sales
- Participating in store inventory counts
- Visual merchandising
- Representing the store in a professional and positive manner
- Abiding to all store policies and procedures
Target
Guest Service Representative
09.2017 - 01.2019
Job overview
- Cash handling experience while participating with the check out process
- Upselling through credit card application and store specials
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Implemented guest feedback system to gather insights for service improvements.
- Created welcoming and comfortable environment for guests.
Education
Mira Mesa High SchoolSan Diego, CA
High School
01.2014
University Overview
Skills
- Customer Service
- Guest experience
- Upselling
- Merchandising
- Communication skills
- POS
- Patient service experience
- Experience with programs such as EMR
- Medical terminology knowledge
- Insurance verifying
- Appointment Scheduling
- Patient confidentiality
- Patient Intake
- Payment Collection
- Scheduling appointments
- Patient greeting
- Medical insurance
- Office Administration
- Healthcare industry understanding
- Medical Billing
Timeline
Patient Service Representative
Sharp Rees-Stealy
11.2022 - 02.2024
Nordstrom
11.2020 - 06.2021
Guest Service Representative
Target
09.2017 - 01.2019
Mira Mesa High School
High School
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