Monesha Martínez
San Diego,CA
Summary
Dynamic Patient Service Representative with extensive experience at Sharp Rees-Stealy, excelling in patient scheduling and insurance verification. Proven ability to enhance patient satisfaction through effective communication and problem-solving skills. Adept at managing patient accounts and ensuring seamless payment processing, contributing to improved revenue collections and service recovery. Compassionate patient representative with background in managing patient interactions and resolving concerns effectively. Skilled in communication, ensuring clarity and understanding between healthcare providers and patients. Demonstrated ability to improve patient satisfaction through attentive service and problem-solving. Contributed to streamlining front office operations, enhancing overall efficiency in previous roles.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Sharp Rees-Stealy
San Diego, CA
12.2023 - 02.2025
- Welcome and direct patients
- Field patient questions and concerns
- Manage patient complaints, feedback and patient service recovery
- Collect and verify patient information and insurance coverage
- Receive and process cash and credit card payments for medical services rendered
- Review patient accounts, identify delinquent accounts and collect overdue payments
- Maintenance of patient charts and or electronic health records (EHRs)
- Scheduling patient appointments and making reminder calls
- Building provider schedules and views
- Experience with EMR
- Scanned documents into electronic health record system as needed.
- Performed administrative duties such as filing, faxing, photocopying.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
Cashier
Nordstrom
Oxnard, CA
10.2019 - 12.2023
- Greet customers and identify their personal requirements
- Establish solid customer relationships and acted as accurate person for customer questions and concerns
- Using appropriate selling techniques to increase sales
- Participating in store inventory counts
- Visual merchandising
- Representing the store in a professional and positive manner
- Abiding to all store policies and procedures
- Helped with purchases and signed customers up for rewards program.
- Processed sales transactions to prevent long customer wait times.
- Answered customer questions and provided store information.
Guest Service Representative
Target
09.2017 - 10.2019
- Cash handling experience while participating with the check out process
- Upselling through credit card application and store specials
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Implemented guest feedback system to gather insights for service improvements.
- Created welcoming and comfortable environment for guests.
Education
High School -
Mira Mesa High School
San Diego, CA01.2014
Skills
- Patient scheduling
- Insurance verification
- Electronic health records
- Payment processing
- Revenue collections
- Customer service
- Data entry
- Communication skills
- Problem solving
- Administrative support
- Team collaboration
- Patient intake
- Appointment scheduling
- Healthcare industry
- Patient admitting
Timeline
Patient Service Representative
Sharp Rees-Stealy
12.2023 - 02.2025
Cashier
Nordstrom
10.2019 - 12.2023
Guest Service Representative
Target
09.2017 - 10.2019
High School -
Mira Mesa High School
Similar Profiles
Jennifer Zelaya TifferJennifer Zelaya Tiffer
LVN Patient Care Lead at Sharp Rees-StealyLVN Patient Care Lead at Sharp Rees-Stealy
DAN NGUYENDAN NGUYEN
Outpatient Pharmacist at Sharp Rees StealyOutpatient Pharmacist at Sharp Rees Stealy
CLAUDIA SANTILLANCLAUDIA SANTILLAN
Medical Assistant at Sharp Rees StealyMedical Assistant at Sharp Rees Stealy