MONESHA MILES
Jackson,MS
Summary
Hello! My name is Monesha Miles, but you can call me Mo. It's a pleasure to meet you! Allow me to share a bit about myself. I am a dedicated Life, Health, and Accident Insurance Agent, licensed in over 19 states, with plans to expand even further. My journey in the medical and healthcare field began long before I earned my various licenses. I possess extensive experience and knowledge in medical healthcare, holding certifications in Primary Care Practice, Healthcare Information, IT Healthcare, Data, and Medical Transcription. Currently, I am also a Pharmacy Technician with a perfect 4.0 GPA.
For the past two years, I have been working as an insurance advisor, known for my detail-oriented approach and a proven track record of delivering exceptional service and tailored insurance solutions to clients. I excel in navigating complex insurance policies and regulations, generating leads, and developing comprehensive insurance plans. My expertise includes building strong client relationships, assessing individual needs, and offering personalized advice to optimize coverage and reduce costs. Adept at prospecting clients, developing quotes, and consistently exceeding sales targets, I am skilled in negotiating rates, providing customer information, and offering ongoing support.
As a committed professional, I consistently meet company needs through organized and efficient practices. I thrive under pressure, swiftly adapt to new situations and challenges, and continuously strive to enhance the organizational brand.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Advisor II, Customer Service
Concentrix CVG Corporation
Charlotte, NC
01.2024 - 04.2024
- Interacted with an average of 100-150 customers daily, utilizing attentive listening skills and needs analysis to develop efficient solutions that led to a significant improvement of 100% in overall customer service
- Provided guidance to clients for enhancing tax refunds while minimizing potential errors, leading to improved financial outcomes.
Licensed Insurance Sales Agent
Teleperformance USA/UHC
Jacksonville, FL
09.2023 - 12.2023
- Conducted in-depth market research to identify potential clients and target markets
- Utilized industry databases, conducted surveys, and analyzed competitor strategies
- Increased client base by 20% within six months
- Developed personalized insurance solutions for clients based on their unique needs and financial goals
- Held comprehensive consultations, assessed risk profiles, and recommended tailored coverage options
- Achieved a customer satisfaction rate of over 90% and generated a 15% increase in policy renewals
- Implemented targeted marketing campaigns to promote new insurance products and services
- Utilized digital platforms, created engaging content, and collaborated with marketing team
- Boosted lead generation by 30% and exceeded sales targets by 10% in the first quarter.
Telephone Research Interviewer (Medicare/Medicaid Representative)
Quantum 3 Media LLC
Atlanta, GA
07.2022 - 09.2023
- Conducted telephone research interviews with Medicare/Medicaid representatives to gather data on healthcare coverage policies
- Developed a structured interview script to ensure consistency in questioning and obtained consent from participants before proceeding
- Generated comprehensive reports based on collected information, providing valuable insights for improving healthcare access and policy-making.
Insurance Enrollment/Insurance Sales Agent
The Powell Agency's
Jackson, MS
01.2023 - 06.2023
- Conducted insurance enrollment and sales activities during the seasonal period
- Utilized effective communication skills to educate clients on various insurance plans, compare options, and address any concerns or questions
- Successfully enrolled a high number of clients in suitable insurance policies, exceeding sales targets by 20%.
Appointment Scheduler and CSR Inbound 1
Sitel Group, Aon
Madison, MS
09.2021 - 01.2023
- Implemented an appointment scheduler system to streamline booking processes for patients and staff
- Conducted research on various scheduling software options, selected the most efficient one, and customized it to fit the needs of our clinic
- Decreased wait times for patients, improved staff efficiency, and increased overall patient satisfaction
- According to a survey conducted post-implementation, 95% of patients found the new appointment scheduler easy to use and convenient.
Call Center Associate
The Results Companies, LLC
Fort Lauderdale, FL
10.2021 - 11.2022
- Handled a high volume of incoming calls from customers regarding product inquiries, order status, and complaints
- Utilized active listening skills to understand customer needs and concerns, followed company protocols for issue resolution
- Improved call resolution times by 20% and contributed to overall team efficiency
- Demonstrated empathy and patience while engaging with customers, actively listened to feedback and implemented necessary actions for improvement
- Increased customer retention rates by 15% through personalized follow-up interactions.
Operations.Customer Experience
Alorica
Irvine, CA
11.2021 - 07.2022
- Conducted payroll processing and customer service tasks using Quickbooks Online for Operation Payroll Specialist
- Utilized Quickbooks Online features to input employee data, calculate wages, and generate pay stubs
- Addressed customer inquiries and resolved issues promptly
- Streamlined the payroll process, reduced errors, and improved customer satisfaction levels with prompt responses.
Associate I, Customer Care
Continuum Global Solutions LLC
Dallas, TX
10.2020 - 03.2021
- Identified errors in prescription orders by cross-referencing with patient profiles and physician instructions
- Communicated effectively with pharmacists to resolve discrepancies and ensure accurate dispensing of medications
- Implemented new quality control measures to prevent future errors from occurring
- Through our diligent efforts, we were able to significantly reduce the number of medication errors in our pharmacy, leading to improved patient safety and satisfaction.
Direct Care Workers (DCW)
North Grove Personal Care Home
Jackson, MS
01.2018 - 11.2019
- Conducted a comprehensive assessment of the Personal Care Home residents' needs and preferences through individual interviews and surveys
- Collaborated with healthcare professionals to develop personalized care plans for each resident based on their unique requirements and goals
- Implemented evidence-based practices and protocols to enhance the quality of care provided to residents, including medication management and infection control measures
- Monitored residents' progress regularly and adjusted care plans as needed to ensure optimal health outcomes
- As a result of our holistic approach to care, residents reported improved overall well-being and satisfaction with their living environment.
Server
Holiday Retirement
Ridgeland, MS
05.2016 - 11.2017
- Implemented personalized meal plans and dietary restrictions for residents in retirement homes
- Conducted individual assessments with residents to understand their specific needs and preferences
- Increased resident satisfaction by 20% and improved overall health outcomes
- Data collected from surveys conducted with residents before and after the implementation of personalized meal plans.
Education
Associate of Science - Pharmacy Technician
Miller-Motte Technical College - Clarksville
Clarksville, TN01.2025
Bachelor of Science - HS Medical Office And Billing Specialist
Ultimate Medical Academy - Clearwater
Clearwater, FLSome College (No Degree) - Medical Billing And Coding Diploma
Penn Foster College
Scottsdale, AZ09-2023
High School Diploma -
Wingfield High School
1985 Scanlon Dr, Jackson, MS 39204 05.2015
Skills
- Policy Renewals
- Remote- 5 years
- Data Entry -3 YEARS
- Closing Deals
- CRM Software
- Sales Agent -3Years
- Filing
- Building Rapport
- Claims Processing
- Insurance Sales Strategy
- Medical Terminology -4 years
- Scheduling
- Patient Data Identification
- Knowledge Product Knowledge
- Revenue Cycle Management
- Policy Knowledge
- Microsoft Excel
- Inbound and Outbound Calling
- Anatomy and Customer Service Documentation
- Physiology
- Paperwork Processing
- Microsoft Outlook
- Social Media
- Adaptability
- Active Listening
- Analytical Thinking
- Claim processing-1 years
- Microsoft Windows and Office
- Multitasking
- Organizational Skills
- Tracking and Documentation
- Customer Communication and Empathy
- Healthcare Reimbursement and Claim Cycle -2 years
- Presentations and public speaking
- Enrollment Planning
- Self-Help Education
- Insurance Verification - 2 years
- Insurance Claim Processing
- Reimbursement
- Excel,PowerPoint and Word 10 Years
- Appointment Scheduling
- Documentation
- Policy analysis -2 years
- Deductible Expense Identification
- Financial Planning
- Data Interpretation
- Customer follow-up
- Lead Development
- Insurance sales strategy
- Upselling -2 years
- Policy adjustment knowledge
- Negotiation -3 years
Affiliations
- I am nearing the completion of my studies for the AAPC Exams, focusing on PMCC CPC Electronic Practice. This has been an intensive process, involving comprehensive coursework and numerous practice exams to ensure proficiency in medical coding. In addition to this, I have successfully passed the LX-Cybervista CompTIA Practice Test, further enhancing my skill set in IT and cybersecurity. I am currently in the process of obtaining certification, which will validate my knowledge and expertise in both medical coding and cybersecurity, positioning me well for a range of professional opportunities.
Certification
- Life & Health and Accident Insurance License
- NPN:20723010 (19 States)
- Professional Coder(CPC) Certification
- IT Healthcare Technician
- AHIP-2024
- FFM/ACA Certified -2025
- Healthsherpa
- Medical Transcription
- Property and Casualty Pre-License
- Insurance Advisor
- Enrolled Agent-2024
- Risk Management
Health Insurance Plan & Network Types and Knowledge, Seasons
- AEP 3 YEARS
- HMO
- PPO
- POS
- PDP
- MAPD
Timeline
Advisor II, Customer Service
Concentrix CVG Corporation
01.2024 - 04.2024
Licensed Insurance Sales Agent
Teleperformance USA/UHC
09.2023 - 12.2023
Insurance Enrollment/Insurance Sales Agent
The Powell Agency's
01.2023 - 06.2023
Telephone Research Interviewer (Medicare/Medicaid Representative)
Quantum 3 Media LLC
07.2022 - 09.2023
Operations.Customer Experience
Alorica
11.2021 - 07.2022
Call Center Associate
The Results Companies, LLC
10.2021 - 11.2022
Appointment Scheduler and CSR Inbound 1
Sitel Group, Aon
09.2021 - 01.2023
Associate I, Customer Care
Continuum Global Solutions LLC
10.2020 - 03.2021
Direct Care Workers (DCW)
North Grove Personal Care Home
01.2018 - 11.2019
Server
Holiday Retirement
05.2016 - 11.2017
Associate of Science - Pharmacy Technician
Miller-Motte Technical College - Clarksville
Bachelor of Science - HS Medical Office And Billing Specialist
Ultimate Medical Academy - Clearwater
Some College (No Degree) - Medical Billing And Coding Diploma
Penn Foster College
High School Diploma -
Wingfield High School
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