Monet Adams
Columbia,SC
Summary
Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.
Overview
11
11
years of professional experience
Work History
Private Assistant
Private Employer
07.2021 - Current
- Scheduled and dispatched 5 drivers to locations.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Troubleshot delivery issues while maintaining excellent customer service standards, resolving conflicts efficiently.
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
- Streamlined dispatch operations by implementing efficient routing and scheduling systems.
- Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.
- Upheld highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
ON Stocking
Walmart
09.2022 - 11.2023
- Enhanced customer satisfaction by efficiently stocking shelves and maintaining clean, organized store environment.
- Increased product accessibility by diligently rotating stock and ensuring proper inventory levels on sales floor.
- Demonstrated versatility in managing 2 departments, adapting quickly to new product locations and layouts.
- Ensured accurate pricing, reducing discrepancies by carefully reviewing shelf labels and verifying price accuracy.
- Assisted customers with locating items or providing information, enhancing overall shopping experience and fostering loyalty.
- Consistently lifted materials weighing as much as 40 pounds.
Shipping and Receiving Manager
The Amazing Paint Party
02.2021 - 08.2021
- Enhanced shipping efficiency by implementing streamlined processes and procedures.
- Streamlined receiving operations for faster turnaround times and improved customer satisfaction.
- Reduced shipping errors by implementing comprehensive quality assurance program.
- Supervised warehouse staff, providing training and guidance to improve overall performance.
- Optimized warehouse layout for efficient product flow from receiving to shipping areas, minimizing wasted time in transit between locations.
Private Employee
Private Employer
07.2019 - 02.2021
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Maintained safe and clean environment, reducing risk of infection or injury.
- Provided emotional support and companionship to patients, promoting overall wellbeing.
- Enhanced patient comfort by providing compassionate and attentive personal care.
Lead Guest Services Representative
EXTENDED STAY AMERICA
01.2018 - 07.2019
- Enhanced guest satisfaction by 100% while promptly addressing concerns and providing personalized solutions.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Collaborated with housekeeping staff to ensure rooms were ready, enhancing overall guest experience.
- Trained new Guest Service Representatives on front desk procedures and customer service best practices.
- Developed rapport with regular guests, leading to increased loyalty and repeat business.
- Contributed to hotel's positive online reputation with exceptional attention to detail and genuine care for guest needs.
- Ensured accurate billing information was collected from guests upon check-in, facilitating smooth payment processing at departure time.
- Supported management in handling escalated guest complaints or disputes effectively while preserving strong relationships between hotel brand and clientele base.
Shift Leader
Subway
06.2017 - 07.2018
- Improved kitchen efficiency by implementing streamlined cooking processes and procedures.
- Enhanced customer satisfaction by consistently delivering high-quality meals in timely manner.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
- Trained and mentored 4 new team members, resulting in increased productivity and improved teamwork.
- Maintained clean and organized workspace, adhering to health department standards for safety and sanitation.
- Streamlined food preparation tasks for more efficient service during peak hours.
Customer Service Representative
Sykes
04.2013 - 10.2016
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Developed strong relationships with clients, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded performance goals, contributing to overall success of call center.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both client and company.
- Managed high volume of calls daily averaging 40 calls per day, maintaining composure under pressure while providing exceptional service.
- Utilized CRM software efficiently, updating customer profiles accurately during each interaction.
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
Amazon Fulfillment Associate
Amazon DSP
01.2014 - 05.2015
- Streamlined order processing by implementing efficient picking and packing techniques.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
- Reduced product damage rates through proper handling, storage, and packaging procedures.
- Continually improved order accuracy by refining pick-and-pack processes based on feedback from quality control checks.
Education
High School Diploma -
Lakewood High School
Sumter, SC06.2009
Skills
- Computer Literacy
- Front desk
- Guest relations
- Organizational Skills
- Order Entry
- Retail Sales
- Leadership
- Pallet Jack
- Troubleshooting/Problem Solving
- Ability to Work Under Pressure
- Decision Making
- Written and Verbal Communication
- Multi-tasking
- Time Management
- Adaptability
- Teamwork
- Microsoft Office
- Stock Rotation
- Appointment Scheduling
- Data Entry
- Customer Service
- Conflict Resolution
- Guest Relations
- Documentation And Reporting
- Travel Coordination
- Calendar Management
- Basic Housekeeping
- Travel Arrangements
- Appointment Coordination
- Office Administration
- Scheduling
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Collaborated with team of 3 to reset store modules.
- Supervised team of 5 staff members.
- Documented and resolved schedule conflicts which led to a successful reschedule to accommodate all members .
Timeline
ON Stocking
Walmart
09.2022 - 11.2023
Private Assistant
Private Employer
07.2021 - Current
Shipping and Receiving Manager
The Amazing Paint Party
02.2021 - 08.2021
Private Employee
Private Employer
07.2019 - 02.2021
Lead Guest Services Representative
EXTENDED STAY AMERICA
01.2018 - 07.2019
Shift Leader
Subway
06.2017 - 07.2018
Amazon Fulfillment Associate
Amazon DSP
01.2014 - 05.2015
Customer Service Representative
Sykes
04.2013 - 10.2016
High School Diploma -
Lakewood High School