MONET BAILEY
HOUSTON
Summary
OBJECTIVE: Professional seeking a support position within a company that will allow me to utilize my background and will provide upward mobility. Proven ability to complete a variety of tasks and responsibilities simultaneously and effectively. Interface easily with all levels of management personnel, and clientele. Excellent communication skills with the ability to set priorities, meet established deadlines, and become part of a team environment. Career reflects hard work, dedication, confidence, and personal commitment to performance.
Overview
12
12
years of professional experience
Work History
TEXAS WORK ADVISOR
Texas Health And Human Services
10.2022 - Current
- Assisted clients with accurate eligibility form, application and document completion.
- Interviewed applicants and explained scope of different available benefits.
- Communicated with people from various cultures and backgrounds on application process.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
Customer Service Representative
Sutherland Global
10.2019 - 02.2021
- Managed inbound and outbound calls per shift focused on obtaining required funds. While directing calls to the correct department.
Skilled Nurse Aide
Houston Transitional Care
04.2018 - 10.2019
- Provide basic patient care - Taking patients vital signs - Report patient issues accordingly - Setting up medical equipment - Answering calls for help from patient.
Customer Service Representative
HUMANA
09.2017 - 03.2018
- Routing escalated issues to appropriate department.
- Identifying Coordination of benefits - Responsible for assisting all calls with professionalism while managing AHT and schedule adherence - Primary care physician changes made to members account - Identification cards mail to members - Identifying enrollment issues.
DEKALB MEDICAL
Patient Transporter
08.2013 - 01.2015
- Transfer patient to appointments - Documented all patient transfers while reporting any issues - Communicated with dispatcher as needed - Reported daily driver logs.
Education
Tucker High School
2009
Skills
- Microsoft Office Suite, Online capabilities (Internet, Email), Type 65 wpm, 10 key by touch,
- Communication and problem solving skills, ability to adapt to different guest experiences, experience promoting,
- Selling various benefits and services
- 10 key by touch
- Administrative
- Basic
- Benefits
- Managing
- Microsoft Office Suite
- Problem solving skills
- Reporting
- Routing
- Selling
- Type 65 wpm
- Verbal communication
- Effective Communication Skills
- Paperwork and Documentation
- Telephone Etiquette
- Enrollment Procedures
- Customer Satisfaction
- Customer Experience
- Customer Inquiries
- Eligibility Determinations
Timeline
TEXAS WORK ADVISOR
Texas Health And Human Services
10.2022 - Current
Customer Service Representative
Sutherland Global
10.2019 - 02.2021
Skilled Nurse Aide
Houston Transitional Care
04.2018 - 10.2019
Customer Service Representative
HUMANA
09.2017 - 03.2018
DEKALB MEDICAL
Patient Transporter
08.2013 - 01.2015
Tucker High School
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