Monet Brown
Owings Mills,MD
Summary
Detail-oriented professional with exceptional communication and project management skills. Proven ability to manage multiple tasks effectively in fast-paced environments. Recognized for a proactive approach in identifying and addressing issues, with a strong focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Universal Banker
M&T Bank
11.2023 - Current
- Assist retail and commercial customers with account setup, closures, and loan applications while promoting new services.
- Identify customer financial needs through in-person interactions, cold calls, referrals, and targeted marketing efforts, delivering exceptional product knowledge and quality service.
- Collaborate with the Financial Crimes Department to review reports and investigate suspicious transactions, contributing to the detection of potential fraudulent activity.
Shift Supervisor
Starbucks
05.2023 - 09.2023
- Served as the point of contact for escalated customer service issues and identified solutions to maintain service level goals and ensure customer satisfaction.
- Managed store operations, product displays, and ensured compliance with sanitation and food safety standards.
- Applied security, safety and loss prevention strategies during each shift.
Barista Trainer
Starbucks
10.2021 - 05.2023
- Created a superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing, and thorough cleanliness and sanitation of space
- Trained new hires, resulting in stronger staff development and increased productivity
- Created instructional materials and customized training strategies based on individual barista knowledge, experience, and strengths
Building Supervisor
Penn State Campus Recreation Facilities
10.2019 - 08.2020
- Responded promptly to customer issues and resolved problems through effective communication and decision-making skills.
- Followed trends and suggested enhancements to challenge and refine the recreational facilities.
- Investigated accidents and incidents to determine root causes and develop corrective actions to address underlying issues.
Facility Attendant
Penn State Campus Recreation Facilities
01.2018 - 10.2019
- Mitigated health and safety risks by monitoring the recreational areas and enforcing the rules and safety policies.
- Maintained knowledge of evolving membership services and activities to accurately answer questions and make recommendations based on the customer's needs.
Education
Bachelor of Arts - Labor and Employment Relations
Pennsylvania State University
Skills
- Staff Management
- Financial Planning
- Teamwork and Collaboration
- Risk management understanding
- Analytical and Critical Thinking
- Problem-Solving
- Data Entry background
- Oral and Written Communication
- Microsoft Office
- Google Suite
- Project Management
- Staff Training and Development
- Organization and Time Management
Timeline
Universal Banker
M&T Bank
11.2023 - Current
Shift Supervisor
Starbucks
05.2023 - 09.2023
Barista Trainer
Starbucks
10.2021 - 05.2023
Building Supervisor
Penn State Campus Recreation Facilities
10.2019 - 08.2020
Facility Attendant
Penn State Campus Recreation Facilities
01.2018 - 10.2019
Bachelor of Arts - Labor and Employment Relations
Pennsylvania State University
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