Mone't Campbell
Rockville,MD
Summary
Administrative Assistant
Resourceful and results-driven Front Desk Manager with over 5 years of experience in customer service, team management, and administrative support. Proven expertise in Billing, database entry, and maintaining seamless front desk and administrative operations. Skilled in problem-solving, and delivering high-quality service in fast-paced environments. Aiming to leverage expertise to further elevate service standards and operational efficiency.
Overview
7
7
years of professional experience
Work History
Front Desk Specialist Manager
Marriott Vacations Worldwide
Washington, DC
11.2022 - Current
- Use computer systems and software packages to input, access, modify, store, or output information.
- Enter and retrieve data.
- Manage the scheduling of sales presentations and front desk employees.
- Promote awareness of brand image internally and externally.
- Create, log, and expedite payments for site marketing programs.
- Research, compile, retain, and communicate pertinent sales information.
- Actively listen and respond positively to guest questions, concerns, and requests, using brand or property-specific processes to resolve issues, delight, and build trust.
Night Auditor/Front Desk Supervisor
Marriott Towneplace Suites
Springfield, VA
03.2020 - 11.2022
- Data entry.
- Process invoices.
- Hiring, scheduling, training, and managing front desk employees.
- Managing front desk operations to ensure all tasks are completed.
- Audit and reconcile all revenue postings.
- Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables.
- Audit statistical, financial, accounting, auditing, or payroll reports and tables.
Administrative Assistant
Massage Envy
Charlotte, NC
10.2017 - 03.2020
- Answering questions, answering phones, emails, addressing concerns, and offering assistance.
- Manage inventory and keep track of office supplies.
- Scheduling of appointments for guests and meetings for employees.
- Inputting data into databases and ensuring it is accurate daily.
Education
CSC (Customer Service Certification) -
National Retail Federation
01-2017
High School Diploma -
Mecklenburg High
Charlotte, NC01-2016
Skills
- Oral and written communications
- Guest relations
- Problem-solving skills
- Administrative skills
- Scheduling
- Database entry
- Customer service
- Strong leadership
References
References available upon request.
Timeline
Front Desk Specialist Manager
Marriott Vacations Worldwide
11.2022 - Current
Night Auditor/Front Desk Supervisor
Marriott Towneplace Suites
03.2020 - 11.2022
Administrative Assistant
Massage Envy
10.2017 - 03.2020
CSC (Customer Service Certification) -
National Retail Federation
High School Diploma -
Mecklenburg High
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