Summary
Overview
Work History
Education
Skills
Timeline
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Monet Carson

Black Jack,MO

Summary

Dynamic and results-driven professional with extensive experience at Starbucks and Harbor Freight. Proven track record in customer service and sales strategy development, consistently exceeding sales goals. Skilled in inventory control and team building, fostering a collaborative environment that enhances performance and drives customer loyalty.

Overview

4
4
years of professional experience

Work History

Barista

Starbucks
09.2021 - 10.2022
  • Prepared high-quality beverages according to standardized recipes and customer preferences
  • Maintained cleanliness and organization of workstations to ensure compliance with health and safety standards
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Trained new baristas on beverage preparation techniques and customer service best practices
  • Engaged customers in conversation to enhance their experience while promoting new products and seasonal offerings
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Call Center Sales Representative

Spectrum
11.2021 - 10.2022
  • Executed sales strategies to achieve monthly targets while ensuring high service quality.
  • Resolved customer inquiries efficiently, leading to increased retention rates and repeat business opportunities.
  • Conducted follow-up calls to ensure service satisfaction, fostering long-term client loyalty.
  • Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
  • Educated customers on product and service benefits, explaining features and answering questions.

Shift Supervisor

Starbucks
10.2022 - 01.2025
  • Assisted team members in adhering to safety protocols and operational standards.
  • Monitored inventory levels, ensuring adequate stock for smooth operations.
  • Supported training of new employees on company policies and procedures.
  • Implemented basic troubleshooting for equipment issues during shifts.
  • Communicated effectively with team members to resolve operational challenges.
  • Adapted quickly to changing priorities in fast-paced environments.
  • Completed store opening and closing procedures and balanced tills.
  • Responded to and resolved customer questions and concerns.

Sales Supervisor

Harbor Freight
01.2025 - Current
  • Coordinated inventory management processes, improving stock accuracy and reducing discrepancies.
  • Managed scheduling to optimize labor resources while meeting operational demands.
  • Resolved customer inquiries effectively, fostering a positive shopping experience and strengthening loyalty.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Gathered, organized and input information into digital database.
  • Maintained database systems to track and analyze operational data.
  • Supervised daily sales operations, ensuring adherence to company policies and procedures.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Checked store merchandise regularly for proper display and replenishment.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Promoted exceptional customer service by engaging clients on sales floor.
  • Coordinated promotional events to showcase product offerings effectively, attracting new customers to the brand.
  • Effectively coached team members to reach weekly and monthly sales goals.
  • Played an integral role in recruitment processes by interviewing candidates and guiding them through onboarding procedures upon hire completion successfully.

Education

Graphic Design

Hazelwood Central High School
Hazelwood, MO
06.2021

Skills

  • Customer service
  • Sales strategy development
  • Motivational skills
  • Strategic planning
  • Inventory control
  • Team building
  • Problem-solving

Timeline

Sales Supervisor

Harbor Freight
01.2025 - Current

Shift Supervisor

Starbucks
10.2022 - 01.2025

Call Center Sales Representative

Spectrum
11.2021 - 10.2022

Barista

Starbucks
09.2021 - 10.2022

Graphic Design

Hazelwood Central High School

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Monet Carson