Monet Cartwright
Villa Rica,Georgia
Summary
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Office Manager
BuildTec Eng
01.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
HR Generalist
Picsolve/Pomvom
04.2021 - 07.2024
- Ensured compliance with labor laws, reducing legal risks through regular policy reviews and updates.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Collaborated with cross-functional teams to achieve organizational objectives through strategic HR planning.
- Prepared detailed reports on key HR metrics for senior leadership''s review, facilitating informed decision-making related to human resources operations strategy adjustments.
- Coached managers on effective performance management techniques, fostering a culture of continuous improvement among staff members.
- Improved employee retention by implementing effective onboarding and training programs.
- Administered payroll accurately, ensuring timely payment processing while minimizing errors in calculations or deductions.
- Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
- Reduced employee turnover with proactive conflict resolution and performance management strategies.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Developed and implemented onboarding and orientation programs for new employees.
- Administered employee benefits programs and assisted with open enrollment.
- Assisted with writing job postings and job descriptions for boards.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
Executive Administrative Assistant to the VP
Bridges of America
04.2016 - 02.2021
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
- Collaborated with cross-functional teams, expediting project completion times and enhancing overall efficiency.
- Enhanced communication between departments through proactive coordination of meetings and events.
- Offered assistance, collaboration and clerical support to auditors throughout entire review process.
- Coordinated complex annual meeting involving multiple presenters, high number of global attendees and robust budget encompassing livestream production, remote location arrangements and senior executive accommodations.
- Used software to coordinate meetings, appointments, and tasks senior executives.
- Increased productivity with the implementation of digital tools for document management and collaboration.
- Handled confidential and sensitive information with discretion and tact.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Took notes and dictation at meetings.
- Created and managed office systems to efficiently deal with documentation.
- Screened personal and business calls and directed to appropriate party.
- Wrote reports, executive summaries and newsletters.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
Operation Specialist
Hummingbird Airline
05.2014 - 01.2016
- Provided training and mentorship to junior staff members, contributing to overall team success.
- Analyzed data trends to identify opportunities for improvement in operational performance metrics.
- Ensured compliance with industry regulations, minimizing risk exposure for the organization.
- Improved operational efficiency by streamlining processes and implementing new workflow strategies.
- Coordinated cross-functional teams for successful project execution and timely delivery of services.
- Evaluated potential risks associated with new projects or ventures, informing decision-making processes accordingly.
- Improved customer satisfaction by developing and implementing feedback system for service enhancements.
- Facilitated smoother day-to-day operations by establishing clear guidelines for task prioritization and resource allocation.
- Led cross-functional teams to achieve project milestones ahead of deadlines, ensuring successful launch of new initiatives.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Frequently inspected production area to verify proper equipment operation.
- Developed effective improvement plans in alignment with goals and specifications.
- Maintained database systems to track and analyze operational data.
- Created and managed project plans, timelines and budgets.
Education
Oakland Community College
Bloomfield Hills, MI 09.2004 - 05.2006
Skills
Customer Service
Office Management
Organizational Skills
Office Administration
Data Entry
Customer Relations
Payroll Processing
Document Management
Payroll and budgeting
Staff Management
Timeline
Office Manager
BuildTec Eng
01.2024 - Current
HR Generalist
Picsolve/Pomvom
04.2021 - 07.2024
Executive Administrative Assistant to the VP
Bridges of America
04.2016 - 02.2021
Operation Specialist
Hummingbird Airline
05.2014 - 01.2016
Oakland Community College
09.2004 - 05.2006
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