Monet Duckett

Bedazzled Treats And Catering LLC

02.2012 - Current

Handled catering scheduling, ordered food and planned events.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Hired and trained both permanent and temporary staff members.
Met with clients to outline desired goals and prepared quotes for overall catering costs.
Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.
Secured new clients and accounts by analyzing and catering products to specific needs.
Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
Worked with chefs to plan menus according to client needs and budgets.
Promoted catering packages with most profitable outcomes without sacrificing client desires.
Integrated service and team management strategies to boost business profits.
Handled payment collection and payroll of 5 employees.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Oversaw food preparation and monitored safety protocols.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Purchased food and cultivated strong vendor relationships.
Developed unique events and special promotions to drive sales.