Monet Emory
Oceanside,CA
Summary
I am a dedicated and compassionate professional with experience as a Receptionist at Hello Mommy, excelling in customer service and effective communication. With proven ability to enhance client satisfaction through problem solving and organizational skills. Committed to fostering positive interactions and supporting child development, with a strong focus on safety and nutrition!
Overview
1
1
year of professional experience
Work History
Daycare Volunteer
Self Employed Services
Oceanside
06.2020 - 10.2020
- Monitored child behavior, addressing conflicts and promoting positive interactions among peers.
- Assisted with naptime routines, ensuring that children had a comfortable space to rest and recharge for the remainder of the day.
- Encouraged outdoor playtime, promoting physical activity and overall health through structured games and free exploration time.
- Supported daycare staff in maintaining a clean, organized, and safe environment for children''s daily activities.
- Contributed towards high-quality childcare service by respecting and adhering to all daycare policies and procedures, maintaining a professional demeanor at all times.
- Developed strong relationships with each child under my care, building trust while providing emotional support as needed.
- Provided one-on-one attention to children with special needs, ensuring their comfort and participation in all activities.
- Assisted during meal times, ensuring that children received proper nutrition while adhering to dietary restrictions or allergies.
Receptionist
Hello Mommy
San Marcos, CA
09.2019 - 08.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted with onboarding new clients and securing paperwork completion.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
Skills
- Patience and empathy
- Positive reinforcement
- Social skills development
- Child safety awareness
- Outdoor play supervision
- Age-appropriate activities
- Arts and crafts
- Music and movement
- Child development
- Motor skills development
- Early childhood education
- Nutrition
- Literacy support
- Creative lesson planning
- Cleaning and sanitation
- Critical thinking
- Classroom management
- Active learning
- Child safety
- Sanitization
- Personal hygiene assistance
- Hygiene practices
- Meal preparation
- Lesson planning
- Parent communications
- Documentation and reporting
- First aid
- Language skills
- Behavior modeling
- Learning strategies
- Diapering
- Developmental needs
- Monitoring
- Special needs experience
- Mealtime supervision
- Music
- Friendly and respectful
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Caring and responsible
- Attention to detail
- Problem-solving abilities
- Cleaning and sanitizing
- Punctual and reliable
- Multitasking
- Multitasking Abilities
- Coordination and teamwork
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Creative thinking
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Safety awareness
- Decision-making
- Relationship building
- Health and safety
Timeline
Daycare Volunteer
Self Employed Services
06.2020 - 10.2020
Receptionist
Hello Mommy
09.2019 - 08.2020