Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monet Flowers

Bellwood,IL

Summary

Innovative and Versatile Marketing and Customer service leader with 10+ years of experience delivering exceptional marketing campaigns, content and collateral based on established and innovative strategies. Results-oriented and collaborative professional and bringing expertise in customer service, healthcare, retail, brand management and social media engagement. Detail-oriented, attentive and decisive leader.

Overview

7
7
years of professional experience

Work History

Case Management Analyst

Cigna
10.2023 - Current
  • Effectively addressed challenges independently
  • Integrated services with matrix for comprehensive support.
  • Facilitated problem-solving by providing necessary information on the mental health system.
  • Strengthens relationships through constructive contributions in team meetings.
  • Supports customer service search team as necessary.
  • Execute timely appointment searches according to customer needs.
  • Performs additional tasks/ projects as needed, requested or assigned
  • Complies with all Cigna Behavioral health requirements policies and standards operating procedures
  • Provides collaborative/ cross- functional back up the other team members, other teams, other departments to support behavioral operational workflows

Provider Relations Analyst

Cigna
12.2021 - 10.2023
  • Deliver customer assistance to behavioral health professionals.
  • Maintain accuracy of provider records.
  • Provided explanation for complex claims.
  • Evaluate CPT codes and regulations related to payment information.
  • Established and sustained effective communication channels with providers.
  • Responds and follows up to provider’s inquiries related to specific projects
  • Exercise good judgement and discretion to support the provider experience
  • Initiate and maintain effective channels of communication with matrix partners
  • Ability to analyze member’s eligibility benefits and relay them to the provider
  • Answer up to 40 plus calls/ day while maintaining the department’s metrics
  • Problem solving
  • Research complex issues regarding demographic updates or issues with claims processing and following up
  • Remaining current on policies and guidelines and staying up to date on new trainings
  • Ensuring exceptional customer service
  • Answer inbound calls from members, providers, and customers regarding Pharmacy inquiries, benefits and Claims, Drug price checks, general information, Home Delivery Services, and Retail pharmacy inquiries
  • An average of 50-70 calls are expected daily
  • Take calls back-to-back while toggling through several applications on multiple screens
  • Attend 100% of trainings and the first 90 days of employment
  • Resolve customer complaints through independent problem-solving skills and one-call resolution
  • Understand and strive to meet or exceed call center metrics while providing excellent consistent customer service

Marketing Coordinator

SamsBeauty
01.2020 - 12.2021
  • Enhanced algorithmic performance to improve search speed.
  • Generated high engagement through strategic Facebook advertising.
  • Designed professional graphics with Adobe Illustrator.
  • Refined image aesthetics through advanced Photoshop techniques.
  • Developed strategies to enhance social media influence.
  • Created detailed marketing strategies.
  • Coordinated relationships with affiliate partners.
  • Google Search console
  • Managed paid social marketing campaigns in collaboration with agency partners and external teams.
  • Executed partnership development efforts aligned with strategic objectives.
  • Optimized keywords for SEO rankings.
  • Assessed marketing metrics while participating in conference calls.
  • Developed search terms to enhance customer search functionality.
  • Generated posts across Facebook, Instagram, Twitter, and YouTube for cosmetic brands.
  • Recruited affiliates for increased brand visibility.
  • Enhanced brand visibility via effective email outreach.
  • Created engaging themes for monthly email campaigns with compelling catchphrases.
  • Utilize backoffice system for creating affiliate orders.
  • Launched and managed full-scale online enterprise independently.
  • Conducted performance monitoring of key indicators.
  • Generated innovative ideas for enhancing departmental functions.
  • Conducted daily verifications of order authenticity.
  • Engaged with customers through social media platforms.
  • Scheduled meetings with leading radio stations to plan event promotions.
  • Hosted events at numerous retail locations with a radio station.
  • Designed detailed schedules for corporate activities and promotions., descriptions and graphics.
  • Developed written material for product packaging.
  • Collected data from discussions for further analysis.
  • Developed innovative concepts for website design.
  • Performed iterative testing on newly developed website.
  • Designed and implemented tactics with creative and customer service teams to enhance social media presence.
  • Developed actionable marketing strategies for monthly review.
  • Monitored emerging trends and timely events.
  • Coordinated formulation and maintenance of annual finances.
  • Leveraged social analytics to guide strategy and uncover opportunities.
  • Effectively balanced several initiatives under time constraints.
  • Designed detailed schedules for corporate activities and promotions., descriptions and graphics.
  • Developed written material for product packaging.

Digital Marketing Coordinator Supervisor

Camping World
10.2019 - 12.2020
  • Adapted to new tasks quickly.
  • Advanced to a managerial position.
  • Trained staff and addressed inquiries regularly.
  • Demonstrated proficiency in conveying tasks to team members clearly.
  • Maintained efficient workflow during project assignments.
  • Engage in editing tasks, research activities, and marketing efforts for pre-scheduled posts.
  • Ensured timely scheduling of validated content.
  • Supported the creation of a marketing schedule.
  • Managed numerous locations across multiple enterprises.
  • Managed cohesive messaging across marketing strategies.
  • Generate detailed analyses of campaigns for various businesses.
  • Reported to brand manager weekly, sharing findings and trends.
  • Contributed to marketing calendar development with innovative project ideas.
  • Supervise all social media content placement processes.

Digital Marketing Coordinator

Camping World
06.2018 - 10.2019
  • Quickly adapt to new work responsibilities within two days of start date.
  • Acquired proficiency in new software independently.
  • Managed company's social media accounts using Spreadfast.
  • Developed varied voice flows for distinct identification across three companies.
  • Generated Salesforce cases for departmental communication.
  • Approved and rejected social media content using Spreadfast.
  • Maintained records of customer consent forms.
  • Led employee development programs shortly after starting at the company.
  • Contributed to development of innovative methods for analyzing social media trends.

Financial Aid Advisor

Career Education Corporation
07.2017 - 06.2018
  • Upheld high cleanliness standards in workplace.
  • Handled inbound calls from students regarding financial aid inquiries.
  • Provided assistance with financial aid documentation via calls.
  • Ensured timely handling of incoming calls.
  • Regularly updated and maintained records of assigned students using excel.
  • Oversaw and engaged actively with graduate student population.
  • Coordinated follow-ups in Outlook calendars for student appointments.
  • Collaborated with graduate team advisors to uncover optimal student solutions.
  • Coordinate with interdepartmental teams to maintain precise student records.

Education

Masters of Business Administration - Marketing

American Intercontinental University
Schaumburg, IL
01-2019

Bachelor of Arts - communication Studies, Multimedia Journalism and Mass communications

Augustana College
Rock Island, IL
01-2014

Skills

  • Versatile
  • Problem-solving
  • Multitasking
  • Reliability
  • Organizational skills
  • Decision-making
  • Team building
  • Task prioritization
  • Analytical thinking
  • HIPPA knowlegable
  • PMRS
  • Outlook
  • Exceptional communication skills
  • Professional
  • Team player
  • Independent worker
  • Workday
  • Salesforce
  • Interpersonal skills
  • Ability to multitask
  • Excellent presentation skills
  • Excellent problem solving
  • Work ethic
  • Independently motivated
  • Dependable
  • Receptive to training
  • Adaptable
  • Quick learner
  • Teamwork
  • Policy adherence
  • Stress tolerance
  • Empathy and patience
  • Quality assurance
  • Phone and email etiquette
  • Regulatory compliance
  • Call screening
  • Customer follow-up
  • Conflict resolution
  • Inbound call management
  • Call metrics
  • Calm under pressure

Timeline

Case Management Analyst

Cigna
10.2023 - Current

Provider Relations Analyst

Cigna
12.2021 - 10.2023

Marketing Coordinator

SamsBeauty
01.2020 - 12.2021

Digital Marketing Coordinator Supervisor

Camping World
10.2019 - 12.2020

Digital Marketing Coordinator

Camping World
06.2018 - 10.2019

Financial Aid Advisor

Career Education Corporation
07.2017 - 06.2018

Masters of Business Administration - Marketing

American Intercontinental University

Bachelor of Arts - communication Studies, Multimedia Journalism and Mass communications

Augustana College

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Monet Flowers