Monet Gray
Cleveland,OH
Summary
- INTELLIGENT
- CUSTOMER FOCUSED
- TEACHABLE
- Skilled Specialist with expertise in project management, problem-solving and team leadership.
- Strengths lie in ability to efficiently manage multiple tasks, develop strategic plans and ensure successful execution of operational goals.
- Previous experience led to significant improvement in workflow processes and overall performance efficiencies.
- Demonstrated skills include adaptability, negotiation and strong communication abilities.
- Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit.
- Conscientious, hardworking and excels at multitasking in fast-paced environments.
- Motivated individual with business acumen and willingness to take on challenging roles.
- Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.
- Highly-motivated employee with desire to take on new challenges.
- Adaptable professional with a quick-learning ability and a talent for adjusting to new environments.
- Strong work ethic, adaptability, and exceptional interpersonal skills.
- Adept at working effectively unsupervised and quickly mastering new skills.
- Hardworking employee with customer service, multitasking, and time management abilities.
- Devoted to giving every customer a positive and memorable experience.
- Customer-focused individual with a passion for delivering exceptional service.
- Strong interpersonal skills with a talent for effectively addressing concerns.
- Committed to improving customer satisfaction and driving positive outcomes.
- Skilled in rapidly acquiring new knowledge and applying it effectively.
- Driven by a passion for continuous learning and successfully navigating change.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Team Member
Gaint Eagle
Strongsville, Ohio
01.2023 - Current
- Identified opportunities for process improvements within the department.
- Resolved customer issues promptly in a professional manner.
- Assisted customers with product selection and ordering process.
- Monitored expiration dates on food items for freshness assurance.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Received, processed, and stocked merchandise in accordance with store policies.
- Participated in team meetings to discuss strategies for improvement.
- Maintained a clean and organized work area throughout shift.
- Provided customer service support to ensure satisfaction.
- Greeted customers upon entering the store with friendly demeanor.
- Answered phone calls regarding inquiries about products or services.
- Upheld high standards of productivity and quality in operations.
- Worked hard to learn required tasks quickly to maximize performance.
- Addressed customer needs, responding to specific requests.
Specialist
Customer service call center
Cleveland, OH
07.2020 - 12.2023
- Researched and analyzed customer feedback to identify areas of improvement.
- Assisted in developing strategies to increase customer satisfaction levels.
- Provided technical support for customers in resolving complex issues.
- Maintained accurate records of customer interactions and feedback.
Liberty Bible Fellowship Church
Cleveland, Ohio
06.2015 - 08.2015
- Assisted the Teacher with classroom activities, leisure activities, lunch setup, nap time
- Supervised up to 7 children ranging from the ages of 3-5 years old
- Completed food preparation and paid special attention to allergies
- Maintained a safe and sanitary work environment at all times
- Communicated with parents regarding their children’s daily activities
Education
Dental Assisting Diploma -
Remington College
Maple Heights, Ohio03.2017
Skills
- Preparing and seating patients
- Assisting with basic dental procedures
- X-rays
- Obtaining patients’ vitals
- Patient education
- Patient Care
- Oral Hygiene
- Infection Control and Sterilization
- Dentrix
- Surgical assisting
- Chairside assisting
- Microsoft Office
- Telephone rapport
- Pharmacology
- Process improvement
- Team collaboration
- Multitasking
- Professionalism
- Goal setting
- Experience in leadership
- Team building
- Quantitative skills
- Sales strategies
Certification
- Basic Life Support for Healthcare Providers (CPR and AED), American Heart Association, Cleveland, Ohio
- HIPAA Security Basics for the Health Care Workforce Training, Remington College, Maple Heights, Ohio
- Bloodborne Pathogens in the Workplace Training, Remington College, Maple Heights, Ohio
Timeline
Team Member
Gaint Eagle
01.2023 - Current
Specialist
Customer service call center
07.2020 - 12.2023
Liberty Bible Fellowship Church
06.2015 - 08.2015
Dental Assisting Diploma -
Remington College
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