Monet Lucero
Albuquerque,NM
Summary
Adept at customer service and multitasking, I significantly contributed to team success at Olive Garden by enhancing guest satisfaction and streamlining to-go operations. Leveraging effective time management and team collaboration skills, I also played a key role in training new staff, ensuring high-quality service standards were consistently met.
Overview
2
2
years of professional experience
Work History
Host
Olive Garden
07.2022 - Current
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
To-Go Server
Olive Garden Restaurant
07.2022 - Current
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
- Trained new employees on best practices for To-Go Server responsibilities, fostering team efficiency and consistency in service quality.
Education
High School Diploma -
Sandia High School
Albuquerque, NM05-2024
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
Timeline
Host
Olive Garden
07.2022 - Current
To-Go Server
Olive Garden Restaurant
07.2022 - Current
High School Diploma -
Sandia High School
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