MONET MALLOY
Sumrall,MS
Summary
Adept at driving operational efficiency, I honed my problem-solving and Excel skills at MasTec, ensuring high customer satisfaction. My background spans office management to coordination, marked by a commitment to meticulous data accuracy and effective communication. Achieved notable improvements in productivity and operational performance, demonstrating a blend of technical proficiency and interpersonal savvy.
Overview
13
13
years of professional experience
Work History
Operation Support Coordinator
MasTec
Meridian, MS
06.2023 - Current
- Ensured accuracy in data entry by verifying entries against source documents.
- Contributed to the development of strategies designed to increase operational efficiency.
- Guided employees in handling difficult or complex problems.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Resolved customer complaints or answered customers' questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Resolved customer complaints promptly and professionally.
- Created detailed reports documenting departmental operations and performance metrics.
- Researched and prepared reports required by management.
- Worked with cross-functional teams to achieve goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Office Manager
Deviney Construction
02.2021 - 06.2023
- Responsibilities include billing, payroll, accounts payable, scheduling, invoicing
- Maintained filing system for records, correspondence and other documents.
- Developed and implemented office policies and procedures.
- Responded to customer inquiries via phone or email in a professional manner.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Maintained confidential records relating to personnel matters.
- Organized company events including holiday parties, team building activities .
- Managed office budget to handle inventory, postage and vendor services.
Assistant Manager
Subway
01.2018 - 01.2021
- Responsibilities include cashier, scheduling, inventory, and customer service
Manager
Tazikis
01.2016 - 01.2018
- Responsibilities include scheduling, payroll, bank deposits, cashier, customer service, and inventory
Manager
Deli Diner
01.2013 - 01.2016
- Responsibilities include scheduling, bank deposits, cashier, customer service, and inventory
Receptionist
Dr. Anazia
01.2012 - 01.2013
- Responsibilities include scheduling appointments, billing, customer service, and receptionist duties
Education
GED -
PEARL RIVER COMMUNITY COLLEGE
01.2008
Skills
- Excellent Customer Service
- Effective Communication Skills
- Prompt Problem Solving
- Computer Skills
- Data entry
- Time management abilities
- Organizational skills
- Multitasking
- Documentation and recordkeeping
- Phone and email etiquette
- Active listening
- Goal setting
- Attention to detail
- Microsoft office
- Excel
- CAMP
- Oracle
- P2
- Adobe Pro
References
- Krissy Mooney, 601-698-4024
- Marcella Johnson, 601-517-9979
- Pamela Jones, 601-335-3491
References
References available upon request.
Timeline
Operation Support Coordinator
MasTec
06.2023 - Current
Office Manager
Deviney Construction
02.2021 - 06.2023
Assistant Manager
Subway
01.2018 - 01.2021
Manager
Tazikis
01.2016 - 01.2018
Manager
Deli Diner
01.2013 - 01.2016
Receptionist
Dr. Anazia
01.2012 - 01.2013
GED -
PEARL RIVER COMMUNITY COLLEGE
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