Monet Montgomery

• Tested and created decision tree loaders monthly with accuracy and continued improvement.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
• Set up and modified, if needed, outcomes for decision tree loaders monthly.
• Resolved and problem solved issues related to Compass Configuration issues.
• Utilized root cause analysis to determine errors and how to properly correct them for future projects.

• Provides assistance to the Pharmacist on duty and patients, aided the Pharmacist In Charge to guide the staff to help customers on their path to better health.
  
• Processes high volume of pharmacy claims and prior authorizations for third party insurances. Along with resolving any third party issues or rejections with claims.
  
• Trains all new associates to ensure that pharmacy standards and laws are being met and maintained. As well as providing continuing education to established employees.
• Counted, measured and compounded medications following standard procedures.

• Develop and implement performance improvement strategies and plans to promote continuous improvement within Hub systems. Along with continually monitoring system updates and improvements to ensure they meet client and vendor needs and system expectations.
• Maintain Hub technical pathways between vendors and client to ensure data is delivered seamlessly on a daily basis in efforts to ensure patients receive their treatment in a timely fashion.
• Collaborate with partnering vendors and clients to plan and prep data workflow for seasonal reverification. Identify gaps from previous reverification season to improve automation for upcoming season and work with partnering vendor on DTA's while meeting client deadlines.
• Resolve conflicts and negotiated mutually beneficial agreements between confidential vendor parties to meet clients needs and project deadlines.
• Led projects and analyzed data to identify opportunities for improvement.

Responsible for the roll out and implementation of all software systems into clinics nationwide while ensuring that clinical information systems, such as data collection and communication systems (computers, phones, etc.), work together as a cooperative unit. Manage and oversee all system functionality and systems training while developing clinics for success after the system transfer.

Worked to develop and lead the ongoing development of AcuityLogic's integration architecture, including development, production support & governance. Developed integration schedule and timeline while holding employees accountable to deadline. Managed system administration and set-up of program while learning operations and development of currently programs in efforts to manage a smooth transition of systems.

Manages the overall operation of the office with staff of 10 along with two practice providers, both lab and retail; supervise and evaluate staff’s performance; maintains company standard for all financial, operational and service goals.

• Increased practice revenue by 7% continuously over a 5 month period while maintaining patient satisfaction.
• Implemented new practice policies to ensure the facility was running in the most efficient way. 
• Minimized cost of goods for the practice while still conducting business effectively.

Supervised and train technical personnel, implement project management procedures to ensure timely completion of projects, and apply knowledge of communication installation techniques to client processes. Reviewed project plans and resolve onsite problems with clinics. Communicated with Doctors and their teams to integrate new clinics into our current healthcare model successfully.

Oversaw all aspects of integrating a new facility into the MyEyeDr family which included :

• Organized and planned initial integration of facilities in coordination with professional services team. 
• Planned, budgeted, and integrated new software while maintaining current practices high standards of operating.
• In-depth training to each associate to ensure they were able to complete all job functions within a 9 week time period.
  
• Met deadlines prior to senior managements expectancy while retaining former staff and patients.
• Handled all outside vendors to ensure a smooth transition from old practice to new.

Directed and coordinated the activities of the front desk, appointments, patient services, and telephone areas. Monitored daily reports to ensure key performance indicators are being met. Along with collaborating with the General Manager and District Manager to analyze and adhere to monthly budgets, cost of goods, and revenue goals.

• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
• Collaborated with nursing home facilities to ensure STAT medications were prepared and sent out accurately and in a timely fashion.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Developed and implemented improvements to pharmacy organization system.