MONET PENNY

• Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
• Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
• Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
• Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
• Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
• Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
• Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
• Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
• Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
• Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
• Answered passenger questions and provided solutions to issues arising during flights.
• Supported passengers with special needs and provided assistance to wheelchair passengers.
• Answered passengers' questions about flight, aircraft and destination.
• Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
• Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
• Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.

• Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
• Used internal software to process reservations, check-ins and check-outs.
• Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
• Confirmed relevant guest information and payment methods to prevent fraud.
• Issued room keys to guests upon check-in and answered questions regarding proper use.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Collected room deposits, fees and payments.
• Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.

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• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.

• Completed post-closing quality control evaluations of originated mortgage loans.
• Managed disbursements, cut and processed checks and mailed correspondence.

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• Prepared loan packages and closing instructions for bank employees.
• Consulted with outside vendors to identify and resolve loan closing issues.
• Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
• Reviewed and validated details of loan applications and closing documentation.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.

• Accommodated youths with academic and vocational trainings to deliver information on future career opportunities.
• Maintained documentation and records of training activities and group events.
• Designed individualized independent youth living plans to help youngsters learn self-reliance.
• Guided youths through admission and orientation tasks to speed up enrollment processes.
• Developed individual and group programs to encourage prosocial behaviors.
• Built partnerships with related organizations to develop support and gain greater attention for important issues.
• Coordinated transitional services for youth of diverse backgrounds.

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• Operated vehicle safely in highly congested areas with no traffic violations.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
• Contacted customers prior to delivery to confirm and coordinate delivery times.
• Successfully avoided time delivery delays by carefully planning best routes.
• Planned delivery routes and most efficient methods of distribution.
• Mapped out destinations ahead of time to ascertain quickest and safest routes for delivery.
• Maintained organized, clean and professional vehicle to protect company reputation with customers.
• Kept and studied detailed mileage and fuel reports to track overall fuel costs.
• Fostered positive working relationships with regular customers.

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• Used GPS system to plan travel routes in accordance with bulk cargo transportation laws.
• Completed inspections daily to identify needed upkeep on vehicles and document performance concerns.

• Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
• Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
• Maintained clean, safe and well-organized patient environment.
• Transported individuals to events and activities, medical appointments and shopping trips.
• Identified needs and coordinated plans for travel and out-of-town functions.
• Cooked meals and assisted patients with eating tasks to support healthy nutrition.
• Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
• Recorded status and duties completed in logbooks for management.

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