Monet Swan
Medical Assitant
Prattville,AL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
Security Finance
9 2023 - Current
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Supervised daily operations including scheduling shifts, assigning duties.
- Developed a system for tracking inventory and ordering supplies as needed.
- Established processes for monitoring customer satisfaction levels.
- Managed customer service inquiries and complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Provided one-on-one support and training for coworkers and customers
Administrative Assistant
Legacy Financial Services LLC
04.2022 - 10.2023
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Scheduled office meetings and client appointments for staff teams.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Completed data entry tasks with accuracy and efficiency.
Human Resources Assistant
State of New Mexico
10.2021 - 03.2022
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Answered and redirected incoming phone calls for office.
- Played a key role in conflict resolution efforts, resulting in improved workplace harmony.
- Applied mediation and collaboration to successfully resolve employee complaints and grievances.
Consumer Loan Specialist
SMC Covington Credit
04.2017 - 10.2021
- Analyzed credit reports, income statements, and other documents to assess risk and approve loan applications.
- Provided guidance on budgeting techniques for borrowers who had difficulty making payments on time.
- Monitored delinquent accounts and worked with customers to arrange repayment plans.
- Provided excellent customer service by responding promptly to inquiries and resolving customer complaints in a timely manner.
- Handled paperwork and moved between customers and lending institutions to smoothly resolve any concerns.
- Managed communications as central point of contact for entire lending process.
Education
Bachelor of Science - Human Development
Amridge University
Montgomery, AL 05.2001 -
Skills
Strong Communication Skills
Payment management
Training and mentoring
Social Skills Development
Skills Development
Relationship Building
Certification
Certified Bookkeeper with QuickBooks Intuit
Timeline
Certified Bookkeeper with QuickBooks Intuit
05-2023
Administrative Assistant
Legacy Financial Services LLC
04.2022 - 10.2023
Human Resources Assistant
State of New Mexico
10.2021 - 03.2022
Consumer Loan Specialist
SMC Covington Credit
04.2017 - 10.2021
Bachelor of Science - Human Development
Amridge University
05.2001 -
Assistant Manager
Security Finance
9 2023 - Current