Monet Watson
Plano,TX
Summary
Compassionate individual who actively listens and builds trust to help clients resolve personal issues and achieve life and financial goals. Experienced Relationship Banker with over fifteen years of experience in the financial Industry . Excellent reputation for resolving problems and improving customer satisfaction.
Overview
17
17
years of professional experience
Work History
Financial Relationship Consultant
Firefighters First Credit Union
06.2023 - Current
- Built strong relationships with clients through regular communication, trust, and understanding of their financial goals.
- Increased client satisfaction by providing exceptional customer service and promptly addressing questions or concerns.
- Conducted comprehensive reviews of client accounts to ensure alignment with individual financial objectives and life events.
- Developed customized budgeting strategies that helped clients achieve debt reduction goals while maintaining their desired lifestyle.
- Improved overall branch performance by contributing to team sales goals and proactively seeking new business opportunities through networking events and referrals.
- Streamlined the loan application process for smoother customer experiences and quicker turnaround times.
- Collaborated with underwriters to ensure accurate risk assessment and appropriate lending decisions.
- Reviewed loan documentation for accuracy and completeness, reducing processing errors and expediting approvals.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Maintained strong relationships with auto dealers, ensuring smooth transactions and increasing repeat business.
Virtual Banker
Firefighters First Credit Union
12.2021 - 06.2023
- Performed loan servicing functions to check compliance with applicable terms and conditions
- Set risk management policies to mitigate bank losses
- Consulted on business packages and made personalized recommendations
- Executed wire transfers, stop payments and account transfers
- Handled various accounting transactions
- Provided advice on different bank products and financial options
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue
- Handled 490 calls per month
- Established rapport with new clients to increase satisfaction and loyalty.
Personal Banker SAFE ACT
Citibank, NA
12.2017 - 08.2021
- Worked closely with management to strategize sales techniques to increase branch production and customer service
- Developed top-performing teams, leading to increased branch efficiency and positive customer feedback
- Conducted detailed financial reviews for business clients to sell appropriate products to fit clients needs
- Promoted all financial products by maintaining excellent service offering knowledge
- Built client rapport to ensure consistent satisfaction and loyalty
- Made decisions and recommendations about extending lines of credit
- Complied with internal controls and government regulations
- Ranked number nine banker Nationally April 2021
- Ranked number nine banker Central South East Division YTD 2021
Customer Service Solutions Specialist
Citibank, NA
12.2015 - 12.2018
- Provided elevated customer experience to generate loyal clientele
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service
- Mastery of customer service management systems and databases
- Met or exceeded service and quality standards every review period
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Trained new personnel regarding company operations, policies and services.
Fine Fragrance Advisor
Bloomingdale's - Palm Beach Gardens
11.2009 - 01.2016
- Shared best practices for sales and customer service with other team members to help improve store's efficiency
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Maintained up-to-date knowledge of product and service changes
- Trained and served as peer coach for new sales associates
- Golden B Award Achiever
- Managed professional clientele portfolio of over 200 customers
- Created plans and communicated deadlines to complete projects on time
Professional Banker Consumer Loans
TD Bank
04.2007 - 01.2009
- Assessed clients' financial situations to develop strategic financial planning solutions
- Originated, reviewed, processed, closed and administered customer loan proposals
- Submitted loan applications to underwriter for verification and recommendations
- Maintained friendly and professional customer interactions
- Answered clients' questions about loan process and details of financial plans and strategies
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
Education
NMLS -
Champions School of Real Estate
Plano, TXAssociate of Arts - Finance And Marketing
Indian River State College
Ft. Pierce, FL08.2024
High School Diploma -
Forest Hill Community High
Lake Worth, FL05.2005
Skills
- Prospecting Clients
- Strategic Financial Planning
- Product and Service Sales
- Fraud Detection
- Consultative Sales Techniques
- High Net Worth Individuals Marketing
- Employee Motivation
- Problem-Solving Skills
- Financial Aid Counseling
- Financial Budgeting
Accomplishments
- Ranked #3 Priority Banker Nation Wide 2020
- Ranked # 1 Area Priority Banker 2021
- Golden B Recipient 2013
- NMLS Certification
- Notary Public
- Medallion Stamp Certified
Timeline
Financial Relationship Consultant
Firefighters First Credit Union
06.2023 - Current
Virtual Banker
Firefighters First Credit Union
12.2021 - 06.2023
Personal Banker SAFE ACT
Citibank, NA
12.2017 - 08.2021
Customer Service Solutions Specialist
Citibank, NA
12.2015 - 12.2018
Fine Fragrance Advisor
Bloomingdale's - Palm Beach Gardens
11.2009 - 01.2016
Professional Banker Consumer Loans
TD Bank
04.2007 - 01.2009
NMLS -
Champions School of Real Estate
Associate of Arts - Finance And Marketing
Indian River State College
High School Diploma -
Forest Hill Community High
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