Monet Wells
Dallas
Summary
Resourceful Concierge Officer known for time management and multitasking abilities. Proven track record in delivering exceptional customer service and executing administrative tasks efficiently. Ready to leverage expertise to support organizational objectives and enhance team performance.
Overview
6
6
years of professional experience
Work History
Concierge Officer
CBRE Global Investors
Dallas
06.2022 - Current
- Performed administrative tasks such as filing paperwork and processing invoices.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Collaborated closely with team members to achieve project objectives, and meet deadlines.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked with cross-functional teams to achieve goals.
- Utilized advances technical skills and expertise to troubleshoot complex problems
- Conducted system analysis and testing to identify and resolve technical issues.
Sales/Customer Service Representative
Uhaul Moving And Storage
remote
10.2021 - 06.2022
- Supported sales team members to drive growth and development.
- Processed payments and handled financial transactions accurately.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Corporate Security Specialist
Allied Universal Security Services
Dallas
06.2019 - 09.2021
- Identified potential threats and vulnerabilities and implemented appropriate countermeasures.
- Ensured all safety regulations were adhered to at all times.
- Evaluated existing security measures for effectiveness and identified areas needing improvement.
- Maintained accurate records of access control logs, incident reports, and other relevant documents.
- Trained staff on proper security procedures and protocols.
Education
Bachelor of Arts - Psychology
The University of Texas At San Antonio
San Antonio, TX05-2014
High School Diploma -
A MACEO SMITH
Dallas, TX06-2010
Skills
- Multitasking proficiency
- Time management expertise
- Effective communication
- Administrative tasks
- Customer service
- Payment processing
- Sales Ability
- Conflict resolution
- Security protocols
- Administrative coordination
Timeline
Concierge Officer
CBRE Global Investors
06.2022 - Current
Sales/Customer Service Representative
Uhaul Moving And Storage
10.2021 - 06.2022
Corporate Security Specialist
Allied Universal Security Services
06.2019 - 09.2021
Bachelor of Arts - Psychology
The University of Texas At San Antonio
High School Diploma -
A MACEO SMITH