Summary
Overview
Work History
Education
Skills
References
Timeline
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Monet Whitfield

Tuscaloosa,AL

Summary

With a proven track record at Office Depot Inc, I excel in relationship building and complaint resolution, enhancing customer satisfaction and retention. Skilled in Microsoft PowerPoint and adept at in-store support, my approach boosts efficiency and fosters positive customer interactions. My expertise not only meets but exceeds employer expectations, demonstrating a confident and results-driven professional ethos.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Office Depot Inc
Tuscaloosa, AL
03.2024 - Current
  • Developed positive relationships with customers through friendly interactions.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved customer complaints promptly and efficiently.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered customer inquiries via phone, email, and chat.
  • Strengthened customer retention by offering discount options.

Security Officer

Allied Universal Security Services
Vance, AL
08.2016 - 03.2024
  • Checked for safety hazards and took corrective action when necessary.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Adhered to post orders while maintaining a visible presence around the property.
  • Monitored surveillance cameras and responded to suspicious activity.
  • Confirmed visitor identification prior to granting entry into the building.
  • Enforced access control measures in accordance with established procedures.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Warned persons of rule infractions or violations and evicted violators from premises.

Pharmacy Technician

Publix
Northport, AL
06.2022 - 12.2023
  • Restocked shelves with new supplies of medications as needed.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Received payment from customers and processed credit card transactions when necessary.
  • Assisted pharmacists in filling prescriptions accurately and efficiently.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Monitored inventory levels of commonly used drugs and placed orders when necessary.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
  • Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
  • Monitored prescription refill requests and communicated with patients regarding their status.
  • Entered patient and prescription information into pharmacy software systems with high attention to detail.
  • Participated in continuing education and training to stay current with pharmacy practices and technology.
  • Provided exceptional customer service, addressing patient questions and concerns with empathy.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Operated cash registers to accept payments from customers.

Front Desk Receptionist

European Wax Center
Tuscaloosa, AL
01.2022 - 12.2022
  • Assisted with scheduling appointments for clients and visitors.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Responded to customer inquiries via phone, email, and in person.
  • Greeted customers warmly and made them feel welcome.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Monitored visitor access control systems including issuing identification badges when necessary.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Explained policies and procedures to visitors.

Online Grocery Associate

Walmart
Northport, AL
12.2020 - 01.2022
  • Assisted customers with online grocery orders, answering questions and providing helpful information.
  • Implemented procedures for processing returns or refunds due to incorrect items ordered by customers.
  • Troubleshot any problems or errors that occurred during checkout.
  • Responded promptly to inquiries from customers regarding their online grocery orders.
  • Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers, and increasingly high tips.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
  • Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
  • Completed pickup and shopping orders for customers within local area.
  • Greeted customers and answered product or service questions.
  • Secured and stored items until customer pickup.
  • Assisted teammates with daily tasks during peak periods.

Medical Screener

Aerotek
Vance, AL
01.2020 - 12.2020
  • Followed safety protocols at all times while performing medical screenings.
  • Monitored vital signs during exams or treatments as directed by physician staff members.
  • Inspected equipment regularly for proper functioning prior to use.
  • Adhered to HIPAA regulations when dealing with confidential patient information.
  • Maintained a clean and organized work environment by disposing of used supplies properly.
  • Performed basic, non-invasive medical assistant duties.
  • Restocked supplies and cleaned equipment between patients.

Beauty Advisor

Sally's Beauty Supply
Tuscaloosa, AL
08.2016 - 10.2019
  • Maintained cleanliness of work area by wiping down counters, organizing shelves and disposing of trash appropriately.
  • Advised customers on various styling techniques for hair care products such as shampoos and conditioners.
  • Ensured that all displays were neat and organized at all times.
  • Provided customers with product advice and recommendations based on their individual needs.
  • Assisted in opening and closing procedures including counting money drawer contents at end of shift.
  • Managed inventory levels by monitoring stock levels regularly.
  • Greeted customers upon entering store or salon and established friendly relationships with them.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Wait Staff Member

Real & Rosemary
Tuscaloosa, AL
01.2016 - 08.2018
  • Resolved customer complaints in a professional manner in order to maintain a positive atmosphere.
  • Took beverage orders from patrons and served drinks promptly.
  • Followed all safety procedures when handling hot plates or sharp objects.
  • Complied with health department regulations regarding sanitation standards when handling food items.
  • Ensured that all orders were taken correctly and in a timely manner.
  • Provided excellent customer service to guests, ensuring they had an enjoyable experience.
  • Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
  • Replenished condiments, utensils, napkins, straws as necessary throughout shift.
  • Checked back with customers during meals to ensure satisfaction with food and service.
  • Cleared dishes between courses and after guests finished dining.
  • Performed opening and closing duties such as restocking supplies, cleaning floors.
  • Prepared tables by setting up linens, silverware and glassware.
  • Processed payments accurately using cash registers or point-of-sale systems.
  • Answered questions about menu selections and made recommendations when requested.
  • Managed multiple tasks simultaneously while remaining organized under pressure.
  • Calculated accurate bill amounts and processed cash and credit card payments.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.

Education

High School Diploma -

Holy Spirit High School
Tuscaloosa
05-2018

Skills

  • Account updating
  • Scheduling
  • Complaint resolution
  • Relationship building
  • Microsoft PowerPoint
  • In-store support
  • Refunds processing

References

  • LaShieka Noland : Former Manager: (205) 963-2147
  • Angela Fowler: Former Manager: (601) 527-5841
  • Jason Robinson: Former Manager: (659) 206- 8772

Timeline

Customer Service Representative

Office Depot Inc
03.2024 - Current

Pharmacy Technician

Publix
06.2022 - 12.2023

Front Desk Receptionist

European Wax Center
01.2022 - 12.2022

Online Grocery Associate

Walmart
12.2020 - 01.2022

Medical Screener

Aerotek
01.2020 - 12.2020

Security Officer

Allied Universal Security Services
08.2016 - 03.2024

Beauty Advisor

Sally's Beauty Supply
08.2016 - 10.2019

Wait Staff Member

Real & Rosemary
01.2016 - 08.2018

High School Diploma -

Holy Spirit High School

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Monet Whitfield