Monet Yates
Hostess
San Diego,CA
Overview
9
9
years of professional experience
Work History
Hostess
Lazy Dog Restaurant & Bar
San Diego, CA
07.2023 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Accommodated special seating requests for guests to enhance satisfaction.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Completed daily side work and opening and closing duties without fail.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Seated patrons based on guest preferences and seating availability.
Event Coordinator
Market Advantage
Honolulu, HI
08.2022 - 03.2023
- Collaborated closely with suppliers to meticulously schedule and coordinate events
- Successfully managed a team of over 100 spokesmodels across multiple islands, including Oahu, Maui, Kauai, and Big Island
- Conducted comprehensive interviews to strategically hire top-quality spokesmodels for the company
- Recruited and trained spokesmodels to represent leading brands such as Beam Suntory, Pernod Ricard, BacardiUSA, Constellation Beer, Constellation Wine, and Reyes (formerly known as Paradise Beverages)
- Prepared detailed event recaps for 140 scheduled events, providing comprehensive reports to suppliers. Also, compiled an End Of Year recap
- Demonstrated exceptional organizational skills by dedicating 2 hours daily to cleaning and reorganizing 3 company storage units
- Effectively orchestrated various events involving spokesmodels, including Golf Tournaments, In Store Demonstrations, and bar nights
- Attended crucial business meetings to ensure seamless coordination and communication
- Represented the company during a work trip for a golf tournament, demonstrating a strong commitment to professional engagement
- Took charge of managing Aloha Island Girls' social media pages, enhancing brand visibility and engagement
- Facilitated smooth operations by picking up orders from Market Advantage's distributor, Southern Glazer's Wine and Spirits
- Conducted comprehensive training courses for newly hired spokesmodels, ensuring they were well-prepared for each event
- Provided personalized coaching and guidance to spokesmodels, ensuring their optimal performance and brand representation.
Hostess/Server
Maui Brewing
Kailua, HI
08.2021 - 08.2022
- Demonstrated exceptional customer service and multitasking abilities as a Hostess and later promoted to Server at Maui Brewing Company
- Excelled in taking food and drink orders, providing personalized recommendations, and efficiently bussing tables
- Ran drinks and food to tables promptly and accurately, ensuring timely service
- Assisted in expediting orders during busy periods, effectively supporting the kitchen team.
Guest Services
Target
09.2020 - 07.2021
- Demonstrated expertise in, , providing exceptional customer support and assistance
- Skillfully handled exchanges and returns, ensuring seamless transactions and customer satisfaction
- Proficiently managed order pick-ups, efficiently fulfilling customer requests
- Operated cash registers with precision, accurately processing transactions
- Excellently served customers in the Drive-Up area, delivering orders to their vehicles in a timely and professional manner.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
Team Member
Jamba Juice
02.2018 - 03.2020
- Skillfully handled customer orders, demonstrating excellent order-taking skills
- Prepared orders with precision and attention to detail, ensuring high-quality products for customers
- Efficiently distributed orders to customers, maintaining a friendly and professional demeanor
- Maintained a clean and organized front line, consistently upholding cleanliness standards and providing a pleasant environment for customers
- Demonstrated exceptional cleanliness and attention to detail by cleaning the lobby area to ensure a welcoming atmosphere
- Washed dishes, adhering to sanitation guidelines and maintaining a hygienic work environment
- Swept and mopped floors, contributing to a clean and safe workspace.
Sales Associate
Banana Republic Factory Store
09.2016 - 10.2017
- Demonstrated strong proficiency in operating registers, providing accurate and efficient transactions as a team member
- Actively contributed to smooth operations of the store by assisting on the sales floor, ensuring a pleasant shopping experience for customers
- Showcased excellent customer service skills while working in fitting rooms, assisting customers with their clothing selections and providing personalized recommendations
- Exhibited exceptional organizational skills by meticulously arranging clothes and fixtures, enhancing the overall visual appeal of the store
- Maintained a clean and tidy sales floor by sweeping floors and diligently cleaning and maintaining fitting rooms
Intern
Jackson Healthcare Solutions
06.2015 - 08.2015
- Provided efficient document management support by accurately copying and filing documents
- Assisted in various managerial accounting tasks, showcasing strong attention to detail and organizational skills
- Ensured integrity of files by meticulously matching them with the correct documents before proper disposal, maintaining accuracy and compliance.
- Sorted and organized files.
Education
Business Management
San Diego Mesa College
San Diego, CA12.2024
Skills
- Event Coordination
- Talent Recruitment and Training
- Reporting and Communication
- Organizational Abilities
- Social Media Management
- Supply Chain Coordination
- Customer Service
- Multitasking and Time Management
- Cash Handling
- Document Management
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteTimeline
Hostess
Lazy Dog Restaurant & Bar
07.2023 - Current
Event Coordinator
Market Advantage
08.2022 - 03.2023
Hostess/Server
Maui Brewing
08.2021 - 08.2022
Guest Services
Target
09.2020 - 07.2021
Team Member
Jamba Juice
02.2018 - 03.2020
Sales Associate
Banana Republic Factory Store
09.2016 - 10.2017
Intern
Jackson Healthcare Solutions
06.2015 - 08.2015
Business Management
San Diego Mesa College
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