Monet Young
Las Vegas,NV
Summary
Seeking and maintaining a full time position that offers professional challenges utilizing interpersonal skills, Detail oriented team player with strong ability to lead and strong origination skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dependable successful at managing multiple priorities with a positive attitude. Expert in HIPAA compliance and patient relations, excel in multitasking and organization, significantly improving service delivery. Ability to communicate effectively, coupled with a keen eye for detail, ensures optimal operational efficiency and customer care excellence. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 10 plus years of relevant work experience to your team.
Overview
16
16
years of professional experience
Work History
Member Service Representative
Foundever
10.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Typing 50 wpm
- Utilized time management strategies effectively while working remotely and balancing workload demands.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Patient Care Representative
Lab Express
01.2021 - 07.2023
- Maintained confidentiality of patient data and condition to safeguard health information.
- Actively participated in staff meetings contributing valuable insights into improving processes within clinic to enhance patient experience.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
- Streamlined appointment scheduling for better time management, resulting in decreased wait times and increased patient satisfaction.
- Managed time efficiently in order to complete all task within deadlines.
- Responded to patient queries and concerns concerning insurance coverages and deductibles.
- Assisted medical professionals with various tasks to ensure smooth operation of clinic and provide optimal patient care.
- Answered incoming calls, scheduled appointments and filed medical records.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within workspace.
- Provided clerical support to company employee by making outbound call,answering over 100 inbound calls,respond to all email and fax within timely manager.
- Upheld HIPPA regulations and standards for protecting patient privacy
- Confirmed appointment, communicate with clients and update client records.
- Excellent communication skills both verbally and written
Pharmacy Technician
AHF Pharmacy
12.2018 - 02.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Helping patient receive medication with the inability to pay.
- Schedule patient appointments and follow ups
Pharmacy Assistant
Walgreens
10.2008 - 07.2017
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Assisted pharmacy staff with preparing medications and filling orders.
- Managed approximately 100 incoming calls, emails and faxes per day from customers
- Trained new pharmacy staff on computer system and drug management protocols.
- Collaborated with healthcare professionals to provide seamless patient care, addressing inquiries regarding medications and dosages.
Education
Associate of Arts -
Collage of Southern Nevada
Las Vegas, NV2027
Phlebotomy, Ekg -
Medical Skills For Life
Las Vegas, NV01.2022
High School Diploma -
Lynwood High School
Lynwood, CA02.2003
Skills
- HIPAA Compliance
- Appointment Scheduling
- Phone and Email Etiquette
- Critical Thinking Skills
- Medical Terminology
- Data Entry
- Typing 50 WPM
- Patient confidentiality
- Multitasking and Organization
- Documentation and Recordkeeping
- Extensive customer service experience
- Ability to work independently with minimal supervision
- Excellent time management
- Excellent communication skills verbally and written
- Organizational Skills
- Patient Care Coordination
- Verbal and written communication
- Filing and Recordkeeping
- Proficient in Microsoft, excel
- Patient Confidentiality and Data Security
- Database Search and Data Entry Skills
- Multi-Line Telephone Systems
Timeline
Member Service Representative
Foundever
10.2023 - Current
Patient Care Representative
Lab Express
01.2021 - 07.2023
Pharmacy Technician
AHF Pharmacy
12.2018 - 02.2020
Pharmacy Assistant
Walgreens
10.2008 - 07.2017
Associate of Arts -
Collage of Southern Nevada
Phlebotomy, Ekg -
Medical Skills For Life
High School Diploma -
Lynwood High School
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