Moneth Fuller
Dearborn Heights,MI
Summary
Results-driven retail professional with history of optimizing sales performance and customer engagement. Skilled in team collaboration and adapting to dynamic retail environments. Relied upon for effective communication and problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Lead Retail Sales Associate
Dollar General
09.2017 - 10.2018
- Provide superior customer service leadership; greet and assist customers.
- Operate cash register and scanner to itemize and total customer’s purchase, collect payment from customers and make change, bag merchandise, and assist customers with merchandise as necessary.
- Follow company work processes to receive, open and unpack boxes, cartons and totes of merchandise; stock merchandise, restock and rotate merchandise on shelves, and build merchandise displays.
- Clean the store; take out trash; dust and mop store floors; clean restroom and stockroom; and help set up sidewalk displays.
- Assist in implementation and maintenance of planograms.
- Open and close the store under specific direction of the Store Manager.
- Perform additional duties typically performed by the Store Manager or Assistant Store Manager, in their absence.
Retail Sales Associate/Cashier
Kmart Store
04.2016 - 03.2017
- Making a connection with customers, asking questions and listening to shoppers' needs
- Encourage the customer to buy, enjoy the purchase, and create a lasting positive impression
- Ensuring the fitting rooms are ready for customers by promptly clearing our merchandise and returning it to the selling floor
- Maintaining selling floor presentations, and restocking area as needed
- Learning Kmart's systems and procedures to enhance selling efficiencies and complete support duties
- Handle all returns courteously and professionally
- Maintain a professional attitude with sincerity and enthusiasm reflecting Kmart's commitment to our customer – the most important person in our stores
- Be knowledgeable of and perform sales support functions related to POS procedures
- Develop product knowledge by reading current vendor tags and pamphlets and attending training classes in order to communicate it to the customer
- Be aware of current promotional events and sales
- Maintain good housekeeping standards
- Adhere to Loss Prevention and inventory control and compliance procedures
- Perform other duties as assigned
- Dependable attendance and punctuality
Retail Sales Associate/Cashier
Dollar General
08.2016 - 09.2016
- Unload trucks according to the prescribed process for the store
- Follow company work processes to receive, open and unpack cartons and totes
- Stock merchandise; rotate and face merchandise on shelves and build merchandise displays
- Restock returned and recovered merchandise
- Order zones and drop shipment categories, following prescribed ordering practices, as assigned by the Store Manager
- Aid in plan-o-gram implementation and maintenance
- Bail cardboard and take out trash; dust and mop store floors; clean restroom and stockroom
- Greet customers as they enter the store and assist customers by locating merchandise
- Maintain register countertops and bags; implement register countertop plan-o-grams
- Operate cash register and flatbed scanner to itemize and total customer's purchase; bag merchandise. Collect payment from customer and make change
- Clean front end of store and help set up sidewalk displays
- Help to maintain a clean, well-organized store and facilitate a safe and secure working and shopping environment
- Provide superior customer service leadership
- Follow company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and company communications
- Open and/or close the store under specific direction of the Area Manager
Customer Service Representative
Convergys
05.2012 - 07.2013
- Resolve customer complaints via phone as well as use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Cancel or upgrade accounts
- Assist with placement of orders, refunds, or exchanges
- Take payment information and other pertinent information such as addresses and phone numbers
- Place or cancel orders as well as answer questions about warranties or terms of sale
- Act as the company gatekeeper. Suggest solutions when a product malfunctions
- Attempt to persuade customer to reconsider cancellation
- Inform customer of deals and promotions. Sell products and services
- Utilize computer technology to handle high call volumes
- Work with customer service manager to ensure proper customer service is being delivered
- Close out or open call records
- Compile reports on overall customer satisfaction
- Read from scripts
- Handle changes in policies or renewals
Education
Associates Degree - Health Science
University of the Visayas
Cebu City, Philippines01.2010
Skills
- Customer relationship building
- Merchandise display
- Store maintenance
- Friendly and helpful
- Problem-solving
- Honest and dependable
- Attention to detail
- Strong communication and interpersonal skills
- Problem-solving abilities
- Cleaning and sanitizing
- Multitasking Abilities
- Team cooperation
- Team collaboration
- Team leadership
- Verbal and written communication
- Positive customer engagement
- Cash handling
- Detail-oriented
- Inventory and stocking
- Store organization
- Cash register operation
- Basic mathematics
Timeline
Lead Retail Sales Associate
Dollar General
09.2017 - 10.2018
Retail Sales Associate/Cashier
Dollar General
08.2016 - 09.2016
Retail Sales Associate/Cashier
Kmart Store
04.2016 - 03.2017
Customer Service Representative
Convergys
05.2012 - 07.2013
Associates Degree - Health Science
University of the Visayas