MONETTE BAUTISTA
HONOLULU,HAWAII
Summary
Ambitious Medial Office Assistant with 20 years of hands-on experience verifying transaction information, obtaining payment authorizations and scheduling and preparing disbursements. First-rate expert at customer communication, data entry and organization. Diligent and meticulous professional commended for quickly and accurately learning new procedures.
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
25
25
years of professional experience
Work History
Cashier
Foodland Of Hawaii, Ltc.
03.2023 - Current
- Greeted customers and responded to requests for information.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Helped customers complete purchases, locate items and join reward programs.
- Maintained organized and orderly front end and removed carts, baskets and debris.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Operated register system to process new purchases, item returns and merchandise exchanges.
- Approached every question or concern with calm and level-headed approach.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
- Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
- Determined customer requirements and suggested ideal product offerings to meet needs and boost revenue.
- Called for back up cashiers during peak times to minimize wait time for customers.
- Informed front end manager of equipment repair and replacement needs to maintain operations.
- Tracked inventory, located items and requested new merchandise with hand-held scanners and cellular devices.
- Reviewed and resolved differences between accounting information and cash drawer.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Medical Receptionist
Retina Associates Of Hawaii, Inc.
11.2022 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Maintained current and accurate medical records for patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Completed and filed financial documentation for accounting purposes.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
Service Center Clerk
Times Supermarket
10.2018 - 02.2023
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Counted cash in register drawer at beginning and end of shift
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Reviewed and resolved differences between accounting information and cash drawer
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Maintained excellent attendance record, consistently arriving to work on time
- Increased customer satisfaction by resolving issues
- Handled calls per to address customer inquiries and concerns.
Medical Office Manager
HAYATO MORI MD INC
06.2010 - 04.2020
- Addressed and remedied all patient or team member issues
- Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when managing annual budget and supervising 4 employees
- Assisted with regulatory issues such as compliance
- Developed policies and procedures for effective practice management
- Developed and maintained electronic record management systems to analyze and process data
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties
- Built relationships with physicians to create steady referral pipeline
- Ensured compliance with OSHA and HIPAA regulations
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills
- Developed close working relationships with front office and back office staff
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Front Desk Medical Receptionist
Dr Steven A Kaneshiro
10.2007 - 05.2010
- Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care
- Completed clerical duties and tasks for clinic administration
- Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details
- Participated and led employee staff meetings, reporting trends in procedures, advising leadership on resources needed and receiving information to be disseminated
- Used computer programs and registration systems to schedule patients for routine and complex procedures
- Removed invalid computer alerts and cleaned accounts to assure information accuracy
- Organized paperwork such as charts and reports for office and patient needs
- Kept detailed records of office inventories and placed orders for more supplies
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
- Enhanced office efficiency by handling callers per day
- Completed skilled administrative work to support all office staff and operational requirements
- Improved timely payment of bills by developing flexible payment plans for patients
- Answered phone calls and messages for physician medical facility, scheduling appointments and handling patient inquiries
- Located, checked in and pulled medical records for patient appointments and incomplete charts
- Maintained office supplies inventory by checking stock and ordering new supplies as needed
- Carried out front office duties utilizing data entry skills in framework of medical database
- Coordinated front office duties, including customer service, patient scheduling and billing
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
Medical Assistant
Dr. Panu Limpisvasti
08.1998 - 08.2006
- Maintained detailed records of test results by entering data and patient information into computer
- Completed clinical procedures and gathered patient data for interpretation by physician
- Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy
- Sanitized, restocked and organized exam rooms and medical equipment
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history
- Explained procedures to patients to reduce anxieties and increase patient cooperation
- Obtained client medical history, including medication information, symptoms and allergies
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Gathered forms, copied insurance cards and to collect patient information for billing and insurance filing
- Submitted prescriptions to pharmacy via phone, fax or web
- Directed patients to examining rooms and coordinated transportation assistance as necessary
- Documented vital signs and health history for patients
- Called and faxed pharmacies to submit prescriptions and refills
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
- Collected histories, vitals and current complaints via patient interviews.
Education
Associate of Science - Clinical And Medical Assisting
Remington College
Skills
- Client needs assessments
- Program Development
- Interviewing skills
- Customer Service
- Written and verbal communication
- MS Office
- Team Management
- Till Counting
- Cash Register Systems
- Guest Inquiries
- Cash Counting Machine Operations
- Liquor Law Compliance
- Money Handling
- Product and Service Sales
- Credit and Cash Transactions
- Refunds and Exchanges
- Staff Training
- Cash Management
- Cash Drawer Management
- Receipt and Refund Issuance
- Microsoft Office
- Retail Merchandising
- Refund Handling
- Records Maintenance
- Payments Posting
- Accounting Softwares
- Customer Relations
- Order Verification
- POS Systems Operations
- Billing and Payment Processing
- Customer Assistance
- Payment Collection
- POS Systems
- Process Transactions
- Cashier Oversight
- Transaction Balance Sheets
- Account Invoicing
- Reports
Timeline
Cashier
Foodland Of Hawaii, Ltc.
03.2023 - Current
Medical Receptionist
Retina Associates Of Hawaii, Inc.
11.2022 - Current
Service Center Clerk
Times Supermarket
10.2018 - 02.2023
Medical Office Manager
HAYATO MORI MD INC
06.2010 - 04.2020
Front Desk Medical Receptionist
Dr Steven A Kaneshiro
10.2007 - 05.2010
Medical Assistant
Dr. Panu Limpisvasti
08.1998 - 08.2006
Associate of Science - Clinical And Medical Assisting
Remington College