Monette D Mack
Cincinnati,OH
Summary
To obtain a leadership role utilizing my interpersonal communication skills and background in Logistics and Customer Service. I bring positive energy to any department or operation. I have a excellent track record in employee engagement and retention. I am a organized and VERY dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I enjoy collaborating with other leaders to make the operation shine! Meeting and exceeding goals as a team! This new role should also provide the opportunity for future educational and professional advancement.
Overview
27
27
years of professional experience
Work History
Logistics Supervisor
Medline Distribution Center
08.2024 - Current
- My previous employer Ecolab, Surgical Division, was purchased by Medline Industries on August 1, 2024. My role and responsibilities had not changed. Everything remaining the same at this time.
Logistics Supervisor
Ecolab
06.2018 - 08.2024
- Surgical division was purchased by Medline Industries on August 1, 2024. My role had no change. Only company name/ownership
- Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.
- Trained, scheduled and evaluated 24 employees.
- Directed team members during peak periods using effective communication strategies to ensure smooth operations under high pressure situations.
- Resolved any issues arising from shipment discrepancies or damaged items promptly, minimizing impact on overall operations.
- Developed strong relationships with key clients through frequent communication and exceptional service delivery.
- Increased productivity with effective staff scheduling and task delegation, ensuring optimal use of resources.
- Supervised loading/unloading processes for efficient handling of products while preventing damages or delays in shipment schedules.
- Collaborated with other supervisors to maintain smooth inter-departmental communication and operations.
- Assisted upper management in setting departmental goals aligned with company objectives while providing input based on real-world experiences.
- Managed vendor relationships for cost-effective procurement of goods and services, improving profitability.
- Implemented safety protocols to minimize workplace accidents, ensuring a secure work environment for all employees.
- Verified effective and timely implementation of operational goals by prioritizing tasks.
- Led and trained 24 employees in 2021-2024.
- Improved supply chain efficiency by implementing process improvements and optimizing warehouse operations.
- Enhanced employee performance through targeted training programs and regular feedback sessions.
- Reduced shipping errors by implementing a robust quality control system for accurate order processing.
- Analyzed data trends to forecast future demand accurately, enabling better resource allocation and planning.
- Collaborated with cross-functional teams to optimize delivery routes, resulting in faster transit times.
- Monitored logistics performance and identified improvement opportunities.
- Selected, trained and developed logistics personnel to achieve high-performing teams.
- Resolved shipping discrepancies by coordinating customer and courier communications.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Assigned tasks to team members to complete within designated time frames.
- Developed and implemented strategies to improve team productivity and efficiency.
- Trained new team members on proper and safe use of tools and equipment.
- Monitored progress of tasks to provide feedback for improvement.
- Enforced team adherence to safety regulations and protocols.
- Determined staffing needs, developing schedules to staff all shifts.
- Scheduled shifts and shift changes to accommodate workload and customer needs.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Resolved conflicts between team members and addressed complaints or grievances.
- Met or exceeded production goals and objectives by following strict procedures.
- Monitored production levels and implemented measures to increase output.
- Handled day-to-day shipping and receiving overseeing more than 3,000 to 15,000 packages per day.
Account Coordinator
C.H. Robinson
03.2017 - 04.2018
- Shipment Activations
- Load building
- Appointment scheduling
- Track and trace
- Obtain updates above the SLA standard
- Overages, Shortages & Damages (O, S & D)
- Event management
- Executes day-to-day transportation needs in cooperation with customer and carriers in similar level roles
- Respond to customer inquiries and provide updates related to exceptions and event management in a timely manner
- Partners with Account Manager to ensure account processes and SOPs are complete and adhered to
- Learns and applies knowledge of customer workflows, preferences, SOPs, etc
- To meet the customer expectations
- Understands available tools and resources and how to best leverage each to implement efficiencies
- Provides day-to-day issue resolution, identifies issues, refers to SOPs to determine the best course of action and implements solutions
- Ensures accurate load data to meet customer reporting expectations
- Utilizes CHR systems to execute and maintain a daily reporting routine
- Mentors and/or develops new operations employees
Logistics Operation Specialist
C.H. Robinson
03.2016 - 02.2017
- Monitor deliveries, ensuring customer’s goods arrive on time and in full status, while maintaining all transportation and received goods documentation as required per local and federal regulations
- Provide back-up and share daily activities with the Logistics Account Manager
- Check for and communicate logistic deviations and change requests and re-route as needed
- Update the daily transportation log as needed and confirm outbound orders for ground, air, ocean and rail
- Attend weekly morning meeting and give update on logistics information and company feedback
- Responsible for maintaining the data integrity of carrier and customer contact information
- Collaborate internally and with external customers in developing an operational strategy and route optimization for freight movement
Logistics Support, Training Specialist (3rd Shift)
Total Quality Logistics (TQL)
07.2015 - 02.2016
- Onboard all new hires on first day of employment while facilitating classroom-style teaching sessions on fundamentals of the company, culture, logistics and transportation knowledge
- Facilitate training for Carrier Services to ensure new hires understand how to trace, track and expedite purchase processes, review bills, invoices, and audit freight cost and documentation
Logistics Support, Carrier Services, CSI (3rd Shift)
Total Quality Logistics (TQL)
12.2014 - 07.2015
- Handle a high volume of inbound/outbound calls with an emphasis on service to our customers
- Serve as the liaison between Carriers and the Sales Department to perform the after-hours functions of carrier services
- Taking orders to quote, finding and qualifying local carriers and ensuring delivery schedules are met
- Provide excellent customer service to TQL’s carrier base, customer base, and TQL employees
- Help resolve issues and carrier needs with constant professionalism, insight, and courtesy
- Manage loads in TQL’s system when needed, working with our shippers, receivers, and carriers to ensure on time delivery
- Conduct financial transactions related to lumper, unloading, and accessorial fees
- Advocate for TQL by referring quality candidates to join our elite TQL team
- Contacting new or existing customers to seek out new opportunities to drive revenue sell new services and continually expand the customer relationships
Data Entry Supervisor
Fifth Third Bank Processing Solutions
06.2010 - 12.2010
- Interviewing, and hiring employees
- Review quality assurance and departmental audits for individual data entry clerks
- Mentor and assist in the clerk’s development
- Analyze daily/weekly tracking of clerk’s performance
- Assist with problem accounts, questions, situations, etc
- Coordinate staff schedules, monitor time sheets, etc
- Complete staff monthly and annual performance reviews
- Plan daily and weekly servicing activities and adjust strategies as needed to achieve SLAs within available and budgeted resource constraints
- Represent the department in various task force meetings and other associated meetings
- Department audits ensuring adherence to Federal Regulation Compliance
- Developing the appropriate talent pool to ensure quality processing within the required SLA’s
Fraud Detection Specialist
Fifth Third Bank
06.2008 - 06.2010
- Utilizing established fraud detection and prevention technologies – Prism – Issuer Direct
- Evaluate transactional fraud risk at the account level on debit and credit cards
- Perform account review to identify attempts to commit fraud against the bank, and take appropriate steps to mitigate fraud losses
- Analyze system data to identify fraudulent transactions/accounts on retail lines of business
- Verify legitimacy of transactions through phone or fax communications with Fifth Third Bank, officers, customers, and other financial institutions
- Escalate any fraud issues to the appropriate department manager or investigative unit
- Processes outbound and inbound calls pertaining to potential fraudulent activity on accounts for both Fifth Third Bank and its FTPS client institutions English, Spanish or other languages, using own fluent bi-lingual proficiencies or language line services
- Use vendor technology to perform cross-reference directory searches to identify updated phone numbers to contact customers who must be reached to verify account activity
- Create and send letters to customers who cannot be contacted via phone for the purpose of account verification
- Complete case sheets for Fifth Third affiliates and FTPS FI Institutions to report actions taken on suspect accounts
- Frequently communicates with Management and other personnel from Fifth Third Retail Affiliates and FTPS FI Institutions
Customer Service Professional
Fifth Third Bank
06.2007 - 06.2008
- Trained in mortgage, installment, and equity loans as well as checking and savings
- Handling incoming consumer calls in a professional, courteous manner
- Provide accurate information to the customer
- Explaining products and policies
- Often performing follow-up work to make sure the customers account is serviced properly
- Maintaining customer confidentiality, while accurately entering and/or confirming customer information
- Effectively using computer systems for tracking, information gathering, and/or troubleshooting
- Educating customers about their banking products and services while attempting to up sell other products that may be more beneficial
- Consistently suggesting improvements and changes to processes and policies to improve the employee and customer experience with the bank
- Continually learning and developing knowledge of bank products and systems
Owner/Operator: Surety Agent
Prestige Bail Bonds
01.2000 - 03.2007
- Company Overview: Established Prestige Bail Bonds in 2000, a subsidiary of American Bail Bonds
- Representing Cash Surety for Bail for the appearance of a criminal defendant in court
- Partnering with Insurance companies, local courts, area courts, Judges, and also Officers of the Law
- Working with families of all economic backgrounds, while giving great customer service
- Responsible for creating test plans, and implementing marketing plans
- Completing reports to review with staff regarding project plan and milestones for the business
- Process an average of $400,000 to $600,000 in surety revenue per year
- Established Prestige Bail Bonds in 2000, a subsidiary of American Bail Bonds
Deputy /Dispatcher
Lawrence County Sheriffs Dept
01.1998 - 01.2000
- Possess over 24 months experience as a Corrections Officer and Deputy
- Received emergency 911 calls, obtaining essential information in order to determine priority, and the appropriate emergency units to be dispatched
- Makes inquiries to local, State, and Federal national computer systems to obtain information required by deputies in the field or as requested by other law enforcement agencies
- Maintained Jail Standards: Maintained sanitation, health and medical standards by supervising inmates and notifying the appropriate person(s) about any deficiencies or concerns
- Ensured that inmates’ rights to the legal system are maintained; maintained routine activity
- Inmate transports to correctional facilities and court systems throughout the State of Ohio
Education
Associate of Science - International Business
Florida State College At Jacksonville
Jacksonville, FL06.2026
Hondros College
Blue Ash, OH01.2005
Ohio Peace Officer Training -
Ohio Police Academy
01.1998
Skills
- Microsoft Office (365)
- SAP Warehouse Management System
- Warehouse Equipment (Reach, forklift standup/sit down)
- Warehouse Safety
- Shipping operations
- Team Building, Training, and Retention
- Shipping Documentation
- Work Delegation
- Customs Compliance
- Customer and Vendor Relations
- International Exporting
- Domestic Freight Management
- Excellent Email and Phone Communication
- Quality Assurance
- Policy and Procedure Enforcement
- Diversity, Equity, and Inclusion Champion
Accomplishments
- Collaborated with Medline in the transition of the business before and during the sale. Consolidated 2 warehouses at 98% and 64% capicity into 1 over a 3 month time frame.
- Reworking the warehouse flow from inbound to outbound. Improving team effectiveness and creating efficiencies throughout.
- Top facility leader in employee retention.
- I am excellent at creating culture, leading with a diversity, equity, and inclusion mindset.
Love Family, Fishing, Travel, Reading
I am a proud mom of my 15yr old daughter, sophomore at Saint Ursula Academy in Walnut Hills. I have been married 20yrs. I love ocean and brackish water fishing, and any travel, be it domestic or international. Anytime I have some down time I love autobiographies and self-help books. Always room for improvement right?
Timeline
Logistics Supervisor
Medline Distribution Center
08.2024 - Current
Logistics Supervisor
Ecolab
06.2018 - 08.2024
Account Coordinator
C.H. Robinson
03.2017 - 04.2018
Logistics Operation Specialist
C.H. Robinson
03.2016 - 02.2017
Logistics Support, Training Specialist (3rd Shift)
Total Quality Logistics (TQL)
07.2015 - 02.2016
Logistics Support, Carrier Services, CSI (3rd Shift)
Total Quality Logistics (TQL)
12.2014 - 07.2015
Data Entry Supervisor
Fifth Third Bank Processing Solutions
06.2010 - 12.2010
Fraud Detection Specialist
Fifth Third Bank
06.2008 - 06.2010
Customer Service Professional
Fifth Third Bank
06.2007 - 06.2008
Owner/Operator: Surety Agent
Prestige Bail Bonds
01.2000 - 03.2007
Deputy /Dispatcher
Lawrence County Sheriffs Dept
01.1998 - 01.2000
Associate of Science - International Business
Florida State College At Jacksonville
Hondros College
Ohio Peace Officer Training -
Ohio Police Academy