Monic Shern

Providing effective loads for owner operators.

Assisting new owner operators with strategies for more profitable outcomes.

Guiding truck drivers with when on route.

Creating break even points with owner operators to have a better understanding of their business.

Helping new businesses getting set up with fracturing companies to take advantage of receiving payment sooner.

Negotiating with brokers to receive the best pay for moving loads.

Communicating with driver and broker to put everyone at ease by keeping everyone updated on the location of each load being transported from A to B.

• Greeted customers and helped with product questions, selections, and purchases.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
• Answered questions about store policies and addressed customer concerns.
• Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
• Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
• Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
• Collaborated with team members to meet and exceed monthly sales targets consistently.
• Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
• Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
• Increased sales revenue through effective product recommendations tailored to individual customers.
• Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
• Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
• Supported store leadership in implementing new merchandising strategies to improve product positioning.
• Greeted customers and provided outstanding customer service.
• Supported store management in planning and executing seasonal promotions and sales events.
• Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
• Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
• Monitored sales trends to advise on restocking, ensuring popular items were always available.
• Listened to customer needs and desires to identify and recommend optimal products.
• Managed efficient cash register operations.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Used in-store system to locate inventory and place special orders for customers.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Performed cash, card, and check transactions to complete customer purchases.