Overview
Work History
Education
Skills
Certification
Licensed in personal lines
Timeline
Generic

Monic Virgen

Hesperia,CA

Overview

21
21
years of professional experience
1
1
Certification

Work History

Branch Manager

Global Credit Union
06.2010 - Current
  • Lead and coach a high-performing team to achieve operational excellence and exceptional member service
    Successfully managed transaction schedules, passed audits, and consistently received excellent member service scores
  • Expanded the credit union's presence in the community through relationship-building and outreach efforts
  • Completed filings and upheld strict compliance with regulatory agencies and executives.
  • Conducted financial literacy and education programs for individuals of all ages
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
  • Utilized financial software to prepare consolidated financial statements.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
  • Assessed employee performance and developed improvement plans.
  • Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.

Operations Manager

Arrowhead Credit Union
12.2002 - 06.2010
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Education

Associate of Science - Accounting

Valley College
San Bernardino, CA
05.2008

Skills

  • Financial Instruments
  • Prioritizing and Planning
  • Planning and coordination
  • Asset Control
  • Cash Handling
  • Member relationship development
  • Relationship Building
  • Team Building Leadership
  • Relationship Management
  • Marketing
  • Employee Training Oversight
  • Branch Operations Management
  • Loan Processing
  • Staff Recruitment and Hiring
  • Sales management
  • Goal Setting

Certification

California Notary

Licensed in personal lines

Personal License CDI License:OL94720

Timeline

Branch Manager

Global Credit Union
06.2010 - Current

Operations Manager

Arrowhead Credit Union
12.2002 - 06.2010

Associate of Science - Accounting

Valley College

California Notary

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