Monica Velez
Tracy
Summary
Results-driven Home Manager skilled in budgeting, organizing, and schedule coordination. Proven ability to enhance household operations to maintain effective functioning, and ensure secure living environments.
Skilled in customer service and satisfaction, problem-solving, and communication.
Overview
15
15
years of professional experience
Work History
Home Manager
N/A
Tracy
10.2019 - Current
- Managed daily household operations and ensured smooth functioning.
- Coordinated schedules and activities for family members.
- Oversaw budgeting and expense tracking for household needs.
- Developed routines for meal planning and grocery shopping.
- Implemented safety protocols to maintain a secure living environment.
Barista Shift Supervisor
Starbucks
Burlingame
11.2014 - 05.2018
- Supervised daily operations and ensured compliance with quality standards.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Resolved customer complaints in a polite and professional manner.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Monitored compliance with health and safety regulations to ensure a safe working environment.
Customer Service Representative
Nexxo Financial Corporation/ MoneyGram
Burlingame
03.2013 - 11.2014
- Assisted customers with inquiries regarding financial services and transactions.
- Processed money transfers and payments using company-specific software systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Education
High School Diploma -
Heritage High School
Vancouver, WA06-2012
Some College (No Degree) - Psychology
Skyline College
San Bruno, CAMills High School
MillbraeSkills
- Management
- Budgeting
- Schedule coordination
- Home maintenance
- Safety protocol implementation
- Customer relationship management
Languages
Spanish
Native/ Bilingual
Timeline
Home Manager
N/A
10.2019 - Current
Barista Shift Supervisor
Starbucks
11.2014 - 05.2018
Customer Service Representative
Nexxo Financial Corporation/ MoneyGram
03.2013 - 11.2014
High School Diploma -
Heritage High School
Some College (No Degree) - Psychology
Skyline College
Mills High School