Summary
Overview
Work History
Education
Skills
References
Letter Date
Affiliations
Timeline
Generic

Monica Aassal

Orlando

Summary

Dynamic sales professional with extensive experience at Disney Corporation, excelling in customer service and upselling. Proven ability to analyze market trends and enhance customer satisfaction through effective communication and problem-solving skills. Bilingual and detail-oriented, I consistently deliver results that exceed expectations while maintaining high standards of service.

Overview

18
18
years of professional experience

Work History

Sales Associate

Usedconex
Tampa
08.2023 - Current
  • Demonstrated product features and benefits for customers' needs.
  • Attended weekly team meetings to review performance goals and objectives.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Tracked sales performance metrics to identify trends in market place.
  • Upsold additional items based on customer interests and needs.

Concierge Agent

Disney Corporation
Orlando
01.2013 - Current
  • Processed guest check-ins and check-outs in a timely manner and ensured accuracy of billing records.
  • Provided information about local attractions, restaurants, entertainment venues, and shopping areas.
  • Answered inquiries from guests regarding hotel services and amenities as well as general travel information.
  • Ensured all messages were delivered promptly to guests' rooms or other designated locations within the hotel premises.
  • Escorted VIPs during their stay providing them with personalized attention.
  • Handled cash transactions accurately while adhering to company policy on cash handling procedures.
  • Managed multiple tasks simultaneously while ensuring accuracy and quality of work.
  • Followed safety protocols when dealing with hazardous materials or situations.
  • Resolved customer complaints in a professional manner while upholding company policies.
  • Managed multiple tasks simultaneously while ensuring quality service delivery.
  • Performed administrative duties such as filing paperwork and responding to emails.
  • Participated in team meetings and training sessions on a regular basis.
  • Greeted guests upon arrival, offering assistance with luggage and transportation.
  • Assisted guests with reservations for tours and transportation.
  • Maintained confidentiality of guest information and transactions.

Contractor

Upwork.com (ODesk Corporation)
12.2010 - Current
  • Working as a Contractor on our Marketplace.
  • Earnings to date are $1,285.92.
  • Analyzed customer feedback surveys to identify potential improvements in the data annotation process.
  • Established standard procedures for labeling, validating, and verifying accuracy of data annotations.
  • Trained machine learning models with labeled training datasets to optimize performance of automated annotation systems.

Tax Support Specialist

Intuit
Dallas
03.2025 - 04.2025
  • Maintained up-to-date knowledge of current tax regulations and procedures.
  • Ensured compliance with local, state, and federal rules governing taxation processes.
  • Responded promptly to inquiries from taxpayers regarding their accounts or payment status.
  • Researched complex tax issues and proposed solutions to clients.
  • Assisted individuals in preparing amended returns when needed due to errors or omissions in prior years' filings.
  • Drafted letters to communicate with government agencies regarding client's tax matters.
  • Reviewed documents submitted by taxpayers to ensure completeness before submission to taxing authorities.
  • Filed state and federal tax forms in accordance with applicable regulations.
  • Advised clients on tax planning strategies to minimize liabilities and maximize returns.

Social Media Specialist

Appen Global
Palo Alto
01.2012 - 09.2022
  • Identified target audiences and developed customer personas for campaigns.
  • Provided feedback on website design changes related to social media integration.
  • Analyzed key metrics to measure the success of campaigns on a regular basis.
  • Monitored emerging trends in digital media and marketing.
  • Utilized Twitter and Facebook to promote products, services and content.
  • Spearheaded creation of blogs and social media content.
  • Analyzed market data to determine ways to reach target audience or intended segments.

Hotel Front Desk Supervisor

Marriot International
Orlando
01.2007 - 12.2007
  • Implemented best practices to maximize efficiency at the front desk area.
  • Developed and implemented strategies to improve customer satisfaction.
  • Scheduled shifts for front desk personnel.
  • Conducted regular audits of all front desk operations.
  • Assisted guests with reservations for dining, spa services, and other amenities offered by the hotel.
  • Maintained accurate records of daily transactions.
  • Resolved guest complaints in a professional manner.
  • Handled cash transactions accurately while adhering to established policies and procedures.
  • Performed administrative duties as required such as filing paperwork or updating records.
  • Managed inventory of supplies used at the front desk.
  • Coordinated with housekeeping staff regarding room availability and occupancy levels.
  • Handled cash registers and balanced daily receipts.
  • Prepared reports on occupancy rates, revenue generated, and customer satisfaction ratings.
  • Reviewed guest feedback forms to identify areas needing improvement.
  • Processed payments for services rendered at the front desk.
  • Trained new hires on procedures, policies, and customer service expectations.
  • Ensured compliance with all safety regulations and protocols.

Education

Some College (No Degree) - Google IT Support Certificate

Google
San Francisco, CA
10-2022

Bachelor of Science - Economics

Babes Bolyai
Cluj, Romania
07-2003

Skills

  • Product knowledge and sales tracking
  • Customer assistance and upselling
  • Visual merchandising and cash handling
  • Bilingual communication
  • Customer service
  • Active listening
  • Attention to detail
  • Problem solving
  • Language proficiency
  • Sight translation
  • Consecutive interpretation
  • Cross-cultural communication
  • Verbal communication
  • Fluent bilingualism

References

Judy Edgington, Billing Specialist, ODesk Corporation, 650-853-4282, judy@odesk.com

Letter Date

11/07/11

Affiliations

  • Learning foreign languages is one of my strong suit. I'm fluent in 6 foreign languages.
  • Love technology and I like to repair computers, laptops, phones and software.
  • I was awarded Quarterly Customer Service Award at WDW and git many other awards throughout my Customer service years.

Timeline

Tax Support Specialist

Intuit
03.2025 - 04.2025

Sales Associate

Usedconex
08.2023 - Current

Concierge Agent

Disney Corporation
01.2013 - Current

Social Media Specialist

Appen Global
01.2012 - 09.2022

Contractor

Upwork.com (ODesk Corporation)
12.2010 - Current

Hotel Front Desk Supervisor

Marriot International
01.2007 - 12.2007

Some College (No Degree) - Google IT Support Certificate

Google

Bachelor of Science - Economics

Babes Bolyai

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