Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Monica Abdelmalek

Glen Allen,United States

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Technically competent and analytical with excellent interpersonal and communication skills. Uniquely qualified to understand client needs and deliver risk management solutions. Operations management Sales and marketing Negotiation Business administration Project Management Planning and Coordination Excellent Communication Analytical and Critical Thinking CRM Software Proficiency Cultural Awareness Underwriting and adjustments Client needs analysis Quotes and sales Account management Stop-loss reporting tools Knowledgeable in different CRM systems Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.

Overview

4
4
years of professional experience

Work History

Clinic Administrator

ADM Parham Pediatrics
04.2023 - Current
  • Processed office payments by contacting patient insurance and establishing payment arrangements with patients.
  • Provided administrative support by maintaining complete patient documents.
  • Partnered with clinic staff to manage patient satisfaction.
  • Served as first point of contact with new and returning patients.
  • Coordinated patient care services with staff, physicians, patients and other practice departments.
  • Created and maintained patient charts as part of patient admission process.
  • Analyzed and reported patient data to identify areas of improvement and facilitate decision-making.
  • Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
  • Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
  • Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
  • Created and implemented policies to improve operational efficiency and patient care quality.
  • Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
  • Conducted frequent clinic walk-throughs to maintain safe work environment.
  • Liaised with health insurance companies to process insurance claims and maximize reimbursements.
  • Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
  • Developed marketing strategies to increase visibility and patient base.
  • Managed financial counseling, appointment scheduling and in-office payments.
  • Verified patients had positive experience by providing exemplary customer service.
  • Scanned and filed patient documents and files to provide accurate information to clinic staff.
  • Managed mail and document tasks through digital medical record system.
  • Developed and executed standards and objectives to promote corporate vision.
  • Observed staff performance to monitor conflict management and performance skills.
  • Translated procedural information to facilitate understanding between doctors and patients.
  • Translated documents about treatment directions and helped non-English speaking patients fill out medical forms.
  • Interpreted services to families during process of scheduling initial visit and coordination of ongoing treatment.

Asset Recovery Specialist

The Unexa Group
06.2022 - 06.2023
  • Maintained accurate files and reports to document collections activity.
  • Conducted outbound collection calls and received inbound calls on assigned delinquent accounts.
  • Worked effectively in fast-paced environments.
  • Corresponded with members via letters and emails to encourage scheduling their consultation
  • Utilized various hand and power tools to secure premises and increase protection.
  • Enhanced training processes for both clients and departments to increase overall functionality.
  • Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
  • Maintained electronic and paper files of contracts and correspondence.

Licensed Insurance Agent

State Farm
03.2020 - 10.2020
  • Calculated quotes and educated potential clients on insurance options.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Obtained underwriting approval by completing application for coverage.
  • Utilized CRM software to manage client relationships.
  • Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
  • Approached potential clients by using direct marketing mailings and phone contacts.
  • Developed and implemented marketing strategies to boost sales and increase customer base.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Maintained high standards of customer service by building relationships with clients.
  • Developed sales leads from direct referrals, networking and targeted marketing campaigns.
  • Promoted products and services using upselling and other sales strategies.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Managed calendar by scheduling appointments, events and meetings with customers.

Health Care Administration Externship

ECPI University
03.2020 - 06.2020
  • Provided professional services and support in a work environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Participated in team projects, demonstrating the ability to work
    collaboratively and effectively.
  • Identified issues, analyzed information, and provided solutions to problems.
  • Acted as a team leader in group projects, delegating tasks and providing
    feedback.

Education

Bachelor of Science - Health Care Administration

ECPI University
Richmond, VA
11.2020

Skills

  • Office Equipment
  • Program Management
  • Software Applications
  • Continuous Improvement Planning
  • Interpersonal Communication Skills
  • Administrative Duties
  • Patient Flow
  • Health Information Systems (HIS)
  • Technical Troubleshooting
  • Cash Management
  • HIPAA Regulations
  • Administrative Leadership
  • Clinical Management
  • Microsoft Office
  • Arabic
  • Customer Relationship Management
  • Invoice Statements
  • Seasoned in Medical Clinical Procedures
  • Creative Thinking
  • Facility Policies and Procedures
  • Medical Manager Software
  • Code Compliance
  • Electronic Health Records Systems
  • Marketing
  • Scheduling
  • Staff Meetings
  • Maintaining Clean Work Areas
  • Medicare Compliance
  • Quality Improvement Plans
  • Patient Care Assessment
  • Manage Records
  • Inventory Accuracy
  • Computerized Maintenance Management Systems
  • Literary Translation
  • Medical Records Management
  • Urgent care

Languages

Arabic
Native or Bilingual

Timeline

Clinic Administrator

ADM Parham Pediatrics
04.2023 - Current

Asset Recovery Specialist

The Unexa Group
06.2022 - 06.2023

Licensed Insurance Agent

State Farm
03.2020 - 10.2020

Health Care Administration Externship

ECPI University
03.2020 - 06.2020

Bachelor of Science - Health Care Administration

ECPI University

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Monica Abdelmalek