Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Monica Abdelmalek

Glen Allen

Summary

Driven and resourceful administrative professional with 3+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.

Overview

3
3
years of professional experience

Work History

Executive Administrative Assistant

Doctors Studio
03.2025 - Current
  • Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Organized and updated schedules for executives.
  • Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
  • Handled confidential and sensitive information with discretion and tact.

Office Manager

A Peace of Mind Counselling Services LLC
06.2023 - 03.2025
  • Preparing and submitting billing data and medical claims to insurance companies
  • Ensuring each patient’s medical information is accurate and up to date.
  • Preparing bills and invoices and document amounts due to medical procedures and services.
  • Interacting with customers by phone, email, or in-person to provide information.
  • Maintaining electronic and paper filing systems for easy retrieval of information.
  • Coordinating communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracking office supplies and restocked low items to keep team members on-task and productive.
  • Applying advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Facilitating office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
  • Maintaining positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintaining professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisting in organizing and overseeing assignments to drive operational excellence.
  • Complying with HIPAA guidelines and regulations for confidential patient data.
  • Contacting insurance carriers to discuss policies and individual patient benefits.
  • Updating patient records with accurate, current insurance policy information.
  • Posting payments to accounts and maintained records.
  • Chasing insurance companies to achieve accurate and timely payments.

Asset Recovery Specialist

The Uneva Group
06.2022 - 06.2023
  • Maintained accurate files and reports to document collections activity.
  • Conducted outbound collection calls and received inbound calls on assigned delinquent accounts.
  • Worked effectively in fast-paced environments.
  • Corresponded with members via letters and emails to encourage scheduling their consultation.
  • Utilized various hand and power tools to secure premises and increase protection.
  • Enhanced training processes for both clients and departments to increase overall functionality.
  • Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
  • Maintained electronic and paper files of contracts and correspondence.
  • Maintained high standards of customer service by building relationships with clients.
  • Developed sales leads from direct referrals, networking and targeted marketing campaigns.
  • Promoted products and services using upselling and other sales strategies.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Managed calendar by scheduling appointments, events and meetings with customers.

Education

Bachelor of Science - Health Care Administration

ECPI University
Richmond, VA
11.2020

Skills

  • Planning
  • Code Compliance
  • Communication
  • Marketing
  • Leadership
  • Microsoft Office
  • Inventory Management
  • Customer Service
  • CRM
  • Negotiation
  • Translation
  • Data Collection
  • Records Management
  • Project Management
  • Sales Forecasting
  • Customer Engagement
  • Process Improvement
  • Strategic Planning

Languages

English (Native)
Arabic (Native)
Turkish (Novice)

Timeline

Executive Administrative Assistant

Doctors Studio
03.2025 - Current

Office Manager

A Peace of Mind Counselling Services LLC
06.2023 - 03.2025

Asset Recovery Specialist

The Uneva Group
06.2022 - 06.2023

Bachelor of Science - Health Care Administration

ECPI University

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