Summary
Overview
Work History
Education
Skills
Timeline
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Monica Abeyta

Colorado Springs,CO

Summary

Dynamic leader with a proven track record at Chick Fil A, enhancing team productivity and customer satisfaction through effective problem-solving and leadership. Skilled in department organization and team leadership, I excel in creating efficient workflows and fostering a culture of professionalism and adaptability. Achieved significant improvements in operational efficiency and team cohesion.

Overview

7
7
years of professional experience

Work History

Supervisor

Chick Fil A
01.2020 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
  • Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.

Owner

Superior Cleanliness Llc
01.2019 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Established foundational processes for business operations.

Cleaner

Eecleaning
08.2017 - 11.2019
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Emptied trashcans and transported waste to collection areas.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
  • Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
  • Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
  • Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
  • Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
  • Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
  • Upheld cleanliness standards in kitchen and dining areas, ensuring compliance with health regulations.
  • Ensured clean and welcoming environment for clients by meticulously cleaning common areas, restrooms, and offices.
  • Improved overall cleanliness and hygiene by using eco-friendly cleaning products and techniques.
  • Enhanced guest experience by maintaining pristine conditions in guest rooms and suites.

Education

General

Sierra
Colorado Springs, CO
2005

Skills

  • Training and mentoring
  • Processes and procedures
  • Schedule development
  • Priority management
  • Industrial hygiene
  • Department organization
  • Multitasking Abilities
  • Multitasking
  • Professionalism
  • Adaptability
  • Reliability
  • Team Leadership

Timeline

Supervisor

Chick Fil A
01.2020 - Current

Owner

Superior Cleanliness Llc
01.2019 - Current

Cleaner

Eecleaning
08.2017 - 11.2019

General

Sierra

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Monica Abeyta